Coach Sales Associate II
Coach Sales Associate II in New York — join Coach as a Sales Associate II to deliver luxury retail service and drive sales in a flagship store.
Overview
Coach is a globally recognized luxury accessories and lifestyle brand, known for its leather craftsmanship and contemporary American design. The brand operates as part of Tapestry, a global house of luxury fashion brands, and maintains an international retail network focused on elevated customer service and experiential shopping.
Role & Responsibilities
- Deliver exceptional, personalised client service to achieve and exceed individual and store sales targets through proactive clienteling and follow-up.
- Manage all point-of-sale operations including transactions, exchanges, and accurate cash handling while maintaining compliance with loss-prevention procedures.
- Develop and maintain client relationships via phone, email and in-store interactions; build and update client profiles in the CRM or POS.
- Support visual merchandising standards and store floor presentation, executing product launches and promotions to brand guidelines.
- Assist with inventory control, stock replenishment, receiving, and cycle counts to ensure product availability and merchandising integrity.
- Contribute to team performance by sharing product knowledge, sales techniques, and market feedback with colleagues and management.
Qualifications
- Proven ability to deliver high-touch service and build long-term client relationships.
- Excellent verbal communication and interpersonal skills with a polished, professional presentation.
- Flexible availability including evenings, weekends and peak retail periods.
- Authorization to work in the hiring country without sponsorship.
Skills
Experience
Typically 1–3 years of retail sales experience, preferably within luxury, premium or fashion brands, with a track record of meeting sales targets and delivering personalised service.
Education
High school diploma or equivalent; retail or hospitality vocational training advantageous.
Workplace
The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.
Culture
Coach cultivates a client-centric, design-led retail culture that balances commercial rigor with creative expression. Colleagues are expected to be collaborative, performance-oriented and invested in delivering the brand’s heritage of craftsmanship and service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.