- Location
- Tinton Falls New Jersey USA
- Address
- 1 Premium Outlets Blvd, Space 201, Tinton Falls, NJ 07753 View map
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house best known for leather handbags, accessories and ready-to-wear. The brand is part of the Tapestry group and operates a global network of boutiques and wholesale partners. Coach emphasizes craftsmanship, contemporary design and elevated customer experiences across its retail footprint.
The Sales Associate serves as the front-line ambassador for the Coach brand, delivering elevated, personalized shopping experiences while meeting individual and store sales objectives. The role encompasses luxury retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue through relationship-building, product expertise, and operational excellence.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and follow up to close sales
- Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising
- Keep sales floor and stockroom clean, organized, and stocked while following retail policies and asset protection procedures
- Process transactions efficiently for purchases, returns, exchanges, and online pickups
- Support inventory cycles including receiving shipments, stocking shelves, and managing product movement
- Foster a collaborative, trust-based environment and encourage team performance
- Participate in brand initiatives, training programs, and inclusion activities
Qualifications
- 1+ years of sales experience, preferably in luxury retail
- Knowledge of fashion trends and competitors
- Experience with POS systems and basic computer proficiency (iPad/laptop, Mobile POS)
- Ability to read price sheets and release sheets
- Strong English language proficiency
- Ability to lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel, and maneuver sales floor and stockroom
- Luxury retail background preferred
- Social media savvy preferred
- Experience with live-stream shopping, video demos, or clienteling and data acquisition preferred
Skills
Experience
1+ years of sales experience, preferably in a luxury retail environment. A combination of professional experience and education will be considered. Familiarity with fashion trends, competitor landscape, and retail operations preferred.
Education
High school diploma or equivalent preferred; a combination of education and professional sales experience will be considered.
Workplace
The successful candidate will be located in Tinton Falls, New Jersey, USA, with easy access to New York.
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Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a collaborative, customer-centric retail culture rooted in craftsmanship and contemporary design. The workplace is fast-paced and service-oriented, offering ongoing product training and opportunities for career progression within the wider Tapestry organization.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.