Coach Sales Associate II

Location
Seniority Junior
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Coach — Sales Associate II in New York. Join Coach's retail team to sell luxury accessories and deliver outstanding client service.

Overview

Coach is an American luxury fashion house best known for leather handbags, accessories and ready-to-wear. The brand is part of the Tapestry group and operates a global network of boutiques and wholesale partners. Coach emphasizes craftsmanship, contemporary design and elevated customer experiences across its retail footprint.

Role & Responsibilities

  • Deliver exceptional, personalised client service to meet and exceed individual and store sales targets.
  • Develop and maintain client relationships through proactive clienteling, follow-up and appointment management.
  • Execute visual merchandising standards and maintain boutique presentation to brand guidelines.
  • Operate point-of-sale systems, process transactions, returns and exchanges accurately and maintain register reconciliation.
  • Support inventory control activities including stock replenishment, receiving, cycle counts and loss prevention procedures.
  • Collaborate with store leadership to drive promotional activity, product launches and in-store events.
  • Uphold brand standards for hospitality, grooming and product knowledge at all times.

Qualifications

  • Proven track record of retail sales success, ideally within luxury accessories or leather goods.
  • Excellent interpersonal and communication skills with a client-focused mindset.
  • Demonstrated ability to meet sales targets and work in a commission-driven environment.
  • Accurate cash handling and point-of-sale transaction experience.
  • Flexibility to work retail hours including evenings, weekends and holidays.

Skills

Clienteling Luxury retail sales Visual merchandising Point-of-sale (POS) systems Inventory management Cash handling Product knowledge (leather goods and accessories)

Experience

Typically 1–2 years of prior retail sales experience, preferably in a luxury or premium brand environment; proven success in client relationship building and meeting sales targets is expected.

Education

High school diploma or equivalent; coursework or vocational training in fashion, retail or business is a plus.

Workplace

The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.

Culture

Coach fosters a collaborative, customer-centric retail culture rooted in craftsmanship and contemporary design. The workplace is fast-paced and service-oriented, offering ongoing product training and opportunities for career progression within the wider Tapestry organization.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.