Coach Sales Associate II
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house specialising in leather goods, handbags, and accessories. As part of the Tapestry group, the brand combines storied craftsmanship with contemporary design and operates globally through wholesale, e‑commerce and a network of flagship and boutique stores.
Coach in New York seeks a Sales Associate II to drive luxury retail sales and clienteling in store.
Role & Responsibilities
- Achieve and exceed personal and store sales targets through proactive prospecting, clienteling and persuasive selling.
- Deliver an elevated, personalised customer experience that reflects Coach’s luxury positioning and brand standards.
- Build and maintain long‑term client relationships using CRM tools, follow‑up communications and curated service.
- Maintain deep product knowledge across collections and convey brand storytelling to drive conversion and average transaction value.
- Execute visual merchandising and ensure the sales floor and stockroom adhere to presentation, inventory and loss‑prevention standards.
- Operate point‑of‑sale systems, manage transactions accurately and support day‑to‑day store administration.
- Support store events, product launches and promotional activity to maximize footfall and client engagement.
Qualifications
- Proven retail sales ability with a track record of meeting targets, preferably in luxury fashion or accessories.
- Exceptional interpersonal and communication skills with a consultative sales approach.
- Strong organisational skills, attention to detail and reliability in following processes and standards.
- Flexibility to work retail hours including evenings, weekends and peak trading periods.
- Legal authorization to work in the country of employment.
Skills
Experience
Typically 1–3 years of retail sales experience, ideally within premium or luxury retail environments; demonstrated success in client acquisition and retention is preferred.
Education
High school diploma or equivalent; post‑secondary education in business, fashion or hospitality is advantageous but not required.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach emphasises creativity, craftsmanship and a contemporary approach to luxury retail. The workplace values customer‑centric service, collaboration across teams and ongoing development for employees within the Tapestry portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Associate», «Client Advisor», «Retail Sales Specialist», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.