Coach Sales Associate II
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a global luxury leather‑goods and accessories house operating under the Tapestry parent company. Renowned for modern American luxury and craftsmanship, Coach maintains an international retail network and emphasizes elevated client service, design-led product assortments and omnichannel retail experiences.
Coach is hiring a Sales Associate II in New York, NY — join Coach's retail team to deliver luxury client experiences and drive sales.
Role & Responsibilities
- Deliver exceptional, personalised client service through proactive clienteling, relationship development and accurate needs assessment.
- Achieve and exceed individual and store sales targets while supporting merchandising and promotional initiatives.
- Maintain expert product knowledge across categories and communicate brand stories and craftsmanship to clients.
- Operate point‑of‑sale systems, manage transactions, process returns and ensure accurate cash and card handling.
- Support visual merchandising and store presentation to uphold brand standards and seasonal floor sets.
- Receive, organise and replenish inventory; assist with stock counts and maintain loss prevention protocols.
- Document client interactions and follow up using CRM tools to drive repeat business and lifetime value.
- Collaborate with store leadership on daily priorities, training and execution of corporate initiatives.
Qualifications
- High school diploma or equivalent; post‑secondary study in retail, fashion or business is advantageous.
- Typically 1–3 years of direct retail or luxury sales experience with demonstrable sales results.
- Strong interpersonal and communication skills with a client‑first approach and professional presentation.
- Availability to work a flexible retail schedule including evenings, weekends and peak holiday periods.
- Reliable, punctual and able to perform light physical tasks such as merchandising and stock handling.
Skills
Experience
1–3 years of retail or luxury sales experience, preferably within a fashion or accessories environment, with a proven history of meeting or exceeding sales targets and cultivating repeat client relationships.
Education
High school diploma or equivalent; post‑secondary education in retail, fashion or business is a plus.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach cultivates a client‑centric, design‑driven retail culture that values craftsmanship, creativity and inclusive collaboration. Store teams are expected to deliver refined service while developing commercial skills and product expertise within an internationally recognised luxury brand.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Luxury Sales Consultant», «Retail Sales Associate», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.