Coach Sales Associate II

Location
Seniority Mid-Level
Posted ✦ Today
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Coach is hiring a Sales Associate II in New York, NY — join Coach's retail team to deliver luxury client experiences and drive sales.

Overview

Coach is a global luxury leather‑goods and accessories house operating under the Tapestry parent company. Renowned for modern American luxury and craftsmanship, Coach maintains an international retail network and emphasizes elevated client service, design-led product assortments and omnichannel retail experiences.

Role & Responsibilities

  • Deliver exceptional, personalised client service through proactive clienteling, relationship development and accurate needs assessment.
  • Achieve and exceed individual and store sales targets while supporting merchandising and promotional initiatives.
  • Maintain expert product knowledge across categories and communicate brand stories and craftsmanship to clients.
  • Operate point‑of‑sale systems, manage transactions, process returns and ensure accurate cash and card handling.
  • Support visual merchandising and store presentation to uphold brand standards and seasonal floor sets.
  • Receive, organise and replenish inventory; assist with stock counts and maintain loss prevention protocols.
  • Document client interactions and follow up using CRM tools to drive repeat business and lifetime value.
  • Collaborate with store leadership on daily priorities, training and execution of corporate initiatives.

Qualifications

  • High school diploma or equivalent; post‑secondary study in retail, fashion or business is advantageous.
  • Typically 1–3 years of direct retail or luxury sales experience with demonstrable sales results.
  • Strong interpersonal and communication skills with a client‑first approach and professional presentation.
  • Availability to work a flexible retail schedule including evenings, weekends and peak holiday periods.
  • Reliable, punctual and able to perform light physical tasks such as merchandising and stock handling.

Skills

Clienteling Luxury retail sales Visual merchandising Point‑of‑sale (POS) systems CRM systems Cash handling Inventory management Loss prevention awareness

Experience

1–3 years of retail or luxury sales experience, preferably within a fashion or accessories environment, with a proven history of meeting or exceeding sales targets and cultivating repeat client relationships.

Education

High school diploma or equivalent; post‑secondary education in retail, fashion or business is a plus.

Workplace

The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.

Culture

Coach cultivates a client‑centric, design‑driven retail culture that values craftsmanship, creativity and inclusive collaboration. Store teams are expected to deliver refined service while developing commercial skills and product expertise within an internationally recognised luxury brand.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.