- Location
- 1 American Dream Way, Suite D142 (View map)East Rutherford, NJ 07073USA
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–24.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is a globally recognised American luxury brand specialising in leather goods and accessories, operating within the Tapestry portfolio. The brand blends contemporary design with a legacy of craftsmanship and maintains an international retail network and flagship boutiques across major cities.
Coach seeks a Sales Associate to serve as a front-line brand ambassador in a retail environment. The role encompasses delivering personalized shopping experiences, driving sales through cross-selling and upselling, managing omni-channel transactions, and supporting daily store operations. The successful candidate will build client relationships, execute personal sales plans, maintain visual standards, and participate in inventory cycles whilst adhering to Coach's service excellence standards.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored recommendations based on client needs
- Utilize mobile POS, clienteling tools, and social selling platforms to capture client data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team key performance indicators
- Source new customers, maintain relationships, and follow up to close sales and foster brand loyalty
- Maintain high energy on the sales floor, manage multiple customer interactions, and adapt selling techniques to business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
- Maintain sales floor and stockroom cleanliness and organization; follow retail policies, POS procedures, and asset protection protocols
- Process transactions efficiently including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates across functional areas as required and foster a collaborative, trust-based team environment
- Participate in brand initiatives, training programs, and inclusion activities
- Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor in a fast-paced retail setting
Qualifications
- Minimum 1+ years of sales experience, preferably in luxury retail
- Knowledge of current fashion trends and competitive landscape
- Proficiency with POS systems, mobile POS devices (iPad/laptop), and basic computer literacy
- Ability to read price sheets, release information, and promotional materials
- Ability to lift and carry items up to 25 lbs regularly (up to 50 lbs occasionally)
- Physical capability to climb, bend, kneel, and navigate sales floor and stockroom environments
- Strong English language proficiency
- Luxury retail background (preferred)
- Social media savvy and experience with live-stream shopping or video demonstrations (preferred)
- Clienteling and data acquisition skills (preferred)
Skills
Experience
1+ years of sales experience, preferably in luxury retail. A combination of education and experience will be considered.
Education
No specific educational requirement stated; a combination of education and experience will be considered.
Workplace
The successful candidate will be located in East Rutherford, New Jersey, USA, with easy access to New York.
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Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach operates within the Tapestry group and places strong emphasis on craftsmanship, thoughtful design and elevated client experiences. The work environment values polished presentation, collaborative teamwork and opportunities for professional development within a global luxury retail network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Style Consultant», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.