Coach Sales Associate II
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is a globally recognised American luxury brand specialising in leather goods and accessories, operating within the Tapestry portfolio. The brand blends contemporary design with a legacy of craftsmanship and maintains an international retail network and flagship boutiques across major cities.
Coach Sales Associate II in New York — Coach seeks a Sales Associate II to drive luxury retail sales and client relationships in New York City.
Role & Responsibilities
- Deliver exceptional, personalised client service to cultivate long-term relationships and drive repeat business.
- Achieve and exceed individual and store sales targets through proactive selling, clienteling and cross-selling of leather goods and accessories.
- Manage the point-of-sale process including cash handling, returns, exchanges and accurate transaction documentation.
- Maintain boutique standards for visual merchandising, product presentation and inventory replenishment.
- Execute CRM and clienteling activities (appointments, follow-ups, bespoke recommendations) to grow customer lifetime value.
- Support stock control activities including receiving deliveries, cycle counts and shrinkage prevention.
- Contribute to daily store operations: opening/closing procedures, sales floor readiness and ad-hoc administrative tasks.
- Collaborate with store leadership on promotional initiatives, events and localised marketing activations.
Qualifications
- Proven retail sales track record, ideally within luxury, premium fashion, or accessories categories.
- Strong interpersonal skills with a service-minded, client-first orientation.
- Demonstrable ability to meet or exceed sales targets and KPI metrics.
- Reliable numeracy and experience handling cash and POS transactions with attention to accuracy.
- Flexibility to work retail hours including evenings, weekends and peak seasonal periods.
- Professional presentation consistent with luxury brand standards.
Skills
Experience
Typically 2+ years of customer-facing retail experience, with preference given to candidates who have worked in luxury or premium fashion environments and demonstrated consistent sales performance.
Education
High school diploma or equivalent required; post-secondary education in fashion, retail, business or a related field preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach operates within the Tapestry group and places strong emphasis on craftsmanship, thoughtful design and elevated client experiences. The work environment values polished presentation, collaborative teamwork and opportunities for professional development within a global luxury retail network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Advisor», «Boutique Sales Associate», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.