Coach Sales Associate II

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate II in New York — Coach seeks a Sales Associate II to drive luxury retail sales and client relationships in New York City.

Overview

Coach is a globally recognised American luxury brand specialising in leather goods and accessories, operating within the Tapestry portfolio. The brand blends contemporary design with a legacy of craftsmanship and maintains an international retail network and flagship boutiques across major cities.

Role & Responsibilities

  • Deliver exceptional, personalised client service to cultivate long-term relationships and drive repeat business.
  • Achieve and exceed individual and store sales targets through proactive selling, clienteling and cross-selling of leather goods and accessories.
  • Manage the point-of-sale process including cash handling, returns, exchanges and accurate transaction documentation.
  • Maintain boutique standards for visual merchandising, product presentation and inventory replenishment.
  • Execute CRM and clienteling activities (appointments, follow-ups, bespoke recommendations) to grow customer lifetime value.
  • Support stock control activities including receiving deliveries, cycle counts and shrinkage prevention.
  • Contribute to daily store operations: opening/closing procedures, sales floor readiness and ad-hoc administrative tasks.
  • Collaborate with store leadership on promotional initiatives, events and localised marketing activations.

Qualifications

  • Proven retail sales track record, ideally within luxury, premium fashion, or accessories categories.
  • Strong interpersonal skills with a service-minded, client-first orientation.
  • Demonstrable ability to meet or exceed sales targets and KPI metrics.
  • Reliable numeracy and experience handling cash and POS transactions with attention to accuracy.
  • Flexibility to work retail hours including evenings, weekends and peak seasonal periods.
  • Professional presentation consistent with luxury brand standards.

Skills

Clienteling and CRM (appointment management, follow-up communications) Point-of-sale (POS) systems operation Visual merchandising and product presentation Inventory management and stock control Cash handling and transaction reconciliation Microsoft Office (Outlook, Excel) for basic reporting and communication

Experience

Typically 2+ years of customer-facing retail experience, with preference given to candidates who have worked in luxury or premium fashion environments and demonstrated consistent sales performance.

Education

High school diploma or equivalent required; post-secondary education in fashion, retail, business or a related field preferred.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach operates within the Tapestry group and places strong emphasis on craftsmanship, thoughtful design and elevated client experiences. The work environment values polished presentation, collaborative teamwork and opportunities for professional development within a global luxury retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.