Coach Sales Associate II

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Location
New YorkNew YorkUSA
Seniority
Junior
Posted
Apr 1, 2026

About Coach

Coach is an American luxury house known for leather goods, accessories and ready-to-wear, operating a global network of boutiques and wholesale partners. As part of the Tapestry group, the brand combines contemporary design with a heritage focus on craftsmanship and customer experience, offering career paths across retail, wholesale and corporate functions.

Coach Sales Associate II in New York, NY — retail role delivering luxury client service and driving store sales at Coach.

Role & Responsibilities

  • Deliver an elevated, client-focused sales experience that reflects Coach’s luxury positioning and drives store sales and conversion.
  • Proactively build and manage client relationships through clienteling, follow-up and personalised service to maximise lifetime value.
  • Achieve individual and store KPIs, including sales targets, average transaction value and conversion metrics.
  • Execute visual merchandising standards and ensure constant adherence to brand presentation and stock display guidelines.
  • Operate point-of-sale systems, process transactions accurately and handle cash, card and returns following store procedures.
  • Support inventory processes including receiving, replenishment, stock counts and loss-prevention protocols.
  • Participate in store events, product launches and local marketing initiatives; represent the brand at community-facing occasions.
  • Coach and mentor junior colleagues when required and escalate customer or operational issues to store leadership.

Qualifications

  • Proven ability to deliver exceptional customer service within a luxury or premium retail environment.
  • Flexible availability including evenings, weekends and public holidays as required by retail opening hours.
  • Strong interpersonal and communication skills with a polished, client-facing demeanour suitable for a luxury brand.
  • Reliable, punctual and able to stand for extended periods; able to lift and move merchandise as required.
  • Legal authorization to work in the country of employment.

Skills

Clienteling Point-of-sale (POS) systems Cash handling and reconciliation Visual merchandising Inventory management and stock control Customer relationship management (CRM) Microsoft Excel

Experience

Typically 1–3 years of retail sales experience, preferably within luxury, premium or fashion brands, with demonstrable success against sales targets and experience in client relationship management.

Education

High school diploma or equivalent required; vocational training or post-secondary study in retail, fashion or hospitality is preferred.

Workplace

This position is based in New York, New York, USA.

Culture

Coach fosters a client-centric, collaborative retail culture that prizes craftsmanship, creativity and professional development. Colleagues are expected to demonstrate polished service standards, a sense of style and commitment to brand storytelling within a fast-paced retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Luxury Sales Consultant», «Retail Sales Associate», «Store Sales Specialist», «Retail Client Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.