Coach Sales Associate II

Location
Seniority Junior
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Coach Sales Associate II in New York, NY — retail role delivering luxury client service and driving store sales at Coach.

Overview

Coach is an American luxury house known for leather goods, accessories and ready-to-wear, operating a global network of boutiques and wholesale partners. As part of the Tapestry group, the brand combines contemporary design with a heritage focus on craftsmanship and customer experience, offering career paths across retail, wholesale and corporate functions.

Role & Responsibilities

  • Deliver an elevated, client-focused sales experience that reflects Coach’s luxury positioning and drives store sales and conversion.
  • Proactively build and manage client relationships through clienteling, follow-up and personalised service to maximise lifetime value.
  • Achieve individual and store KPIs, including sales targets, average transaction value and conversion metrics.
  • Execute visual merchandising standards and ensure constant adherence to brand presentation and stock display guidelines.
  • Operate point-of-sale systems, process transactions accurately and handle cash, card and returns following store procedures.
  • Support inventory processes including receiving, replenishment, stock counts and loss-prevention protocols.
  • Participate in store events, product launches and local marketing initiatives; represent the brand at community-facing occasions.
  • Coach and mentor junior colleagues when required and escalate customer or operational issues to store leadership.

Qualifications

  • Proven ability to deliver exceptional customer service within a luxury or premium retail environment.
  • Flexible availability including evenings, weekends and public holidays as required by retail opening hours.
  • Strong interpersonal and communication skills with a polished, client-facing demeanour suitable for a luxury brand.
  • Reliable, punctual and able to stand for extended periods; able to lift and move merchandise as required.
  • Legal authorization to work in the country of employment.

Skills

Clienteling Point-of-sale (POS) systems Cash handling and reconciliation Visual merchandising Inventory management and stock control Customer relationship management (CRM) Microsoft Excel

Experience

Typically 1–3 years of retail sales experience, preferably within luxury, premium or fashion brands, with demonstrable success against sales targets and experience in client relationship management.

Education

High school diploma or equivalent required; vocational training or post-secondary study in retail, fashion or hospitality is preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client-centric, collaborative retail culture that prizes craftsmanship, creativity and professional development. Colleagues are expected to demonstrate polished service standards, a sense of style and commitment to brand storytelling within a fast-paced retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.