Coach Sales Associate
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is a contemporary luxury accessories and lifestyle brand known for leather goods, ready-to-wear and curated accessories. As part of Tapestry, Inc., Coach operates a global retail network and emphasizes design-led product innovation, elevated client experience and a heritage-infused approach to modern luxury.
The Sales Associate serves as a front-line ambassador for the Coach brand, delivering elevated and personalized shopping experiences across all customer touchpoints. The role blends luxury retail service, omni-channel selling, and team collaboration to drive brand loyalty, revenue, and customer engagement through personalized styling, product expertise, and strategic omni-channel support.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored recommendations aligned with individual customer needs
- Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and follow up to close sales
- Maintain high energy on the floor, manage multiple customers simultaneously, and adapt selling techniques to evolving business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
- Keep sales floor and stockroom clean, organized, and stocked; follow all retail policies, POS procedures, and asset protection protocols
- Process transactions efficiently including purchases, returns, exchanges, and online pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates across functional areas as required to support store operations
- Foster a collaborative, trust-based environment and encourage team performance
- Participate in brand initiatives, training programs, and inclusion activities
- Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor in high-pressure situations
Qualifications
- Minimum 1+ years of sales experience (luxury retail preferred)
- Proficiency with POS systems, basic computer skills (iPad/laptop, Mobile POS), walkie-talkie use, and ability to read price and release sheets
- Ability to work at a fast pace, lift 25 lbs regularly and up to 50 lbs occasionally, climb, bend, kneel, and navigate sales floor and stockroom environments
- Strong English language proficiency
- Knowledge of current fashion trends and competitor offerings
- Ability to work flexible schedules including nights, weekends, peak busy seasons, and high-traffic retail days including public holidays
Skills
Experience
1+ years of sales experience in a retail environment, with luxury retail background preferred. Demonstrated ability to exceed sales targets, build customer relationships, and execute omni-channel sales strategies. Experience with clienteling data acquisition and live-stream or video-based selling is advantageous.
Education
High school diploma or equivalent required; a combination of education and relevant retail or sales experience will be considered.
Workplace
The successful candidate will be located in Katy, Texas, USA, with easy access to Houston.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(K), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance
Culture
Coach fosters a fast‑paced, client‑first retail culture rooted in craftsmanship and contemporary design. Employees are expected to collaborate across functions, contribute to a premium customer experience and pursue continuous professional development within a diverse, inclusive workplace.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Style Advisor», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.