Coach Sales Associate II

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Seniority Junior
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Coach Sales Associate II in New York — retail role at Coach (Tapestry) focused on luxury client service and achieving store sales targets.

Overview

Coach is a contemporary luxury accessories and lifestyle brand known for leather goods, ready-to-wear and curated accessories. As part of Tapestry, Inc., Coach operates a global retail network and emphasizes design-led product innovation, elevated client experience and a heritage-infused approach to modern luxury.

Role & Responsibilities

  • Deliver exceptional, high‑touch client service and develop long‑term client relationships through proactive outreach and follow‑up.
  • Achieve and exceed individual and store sales targets through consultative selling, product knowledge and personalized recommendations.
  • Execute clienteling activities including appointment management, post‑sale communication and VIP servicing to drive repeat business.
  • Operate point-of-sale (POS) systems for transactions, returns and exchanges with accuracy and compliance to company procedures.
  • Maintain visual merchandising standards, ensure floor readiness and participate in store resets and product launches.
  • Support inventory management tasks including stock replenishment, cycle counts and receiving shipments.
  • Adhere to loss‑prevention, cash handling and operational policies to protect store assets and maintain audit readiness.
  • Contribute to a collaborative store environment by assisting colleagues, supporting training initiatives and sharing best practices.

Qualifications

  • Proven retail sales experience, preferably 1–3 years in luxury fashion, accessories or premium retail environments.
  • Demonstrable track record of meeting or exceeding sales targets and KPIs.
  • Strong interpersonal and communication skills with a client‑centric mindset.
  • Availability to work flexible retail hours including evenings, weekends and holidays.
  • Right to work in the country of employment; ability to stand for extended periods and perform light physical tasks.
  • Professional presentation and passion for the Coach brand and product assortment.

Skills

Clienteling Consultative selling Point‑of‑sale (POS) operation Visual merchandising Cash handling Inventory management Loss prevention Cross‑selling and upselling techniques

Experience

1–3 years of frontline retail sales experience, ideally within luxury or premium brands, with a proven ability to build client relationships and deliver against sales targets.

Education

High school diploma or equivalent; post‑secondary coursework in fashion, retail management or business preferred.

Workplace

The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.

Culture

Coach fosters a fast‑paced, client‑first retail culture rooted in craftsmanship and contemporary design. Employees are expected to collaborate across functions, contribute to a premium customer experience and pursue continuous professional development within a diverse, inclusive workplace.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.