Coach Sales Associate II

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York seeks a Sales Associate II to deliver luxury client service, drive boutique sales and support store operations.

Overview

Coach is an American luxury fashion house renowned for leather goods, handbags, accessories and ready-to-wear. As a brand within Tapestry, Inc., Coach blends heritage craftsmanship with contemporary design and operates a global network of boutiques. The company prioritizes elevated client experiences, retail excellence and ongoing professional development for store teams.

Role & Responsibilities

  • Deliver exceptional, personalized client service and build long-term relationships through proactive clienteling and follow-up.
  • Meet and exceed individual and store sales targets through consultative selling and effective merchandising.
  • Operate point-of-sale systems, process transactions accurately and manage cash handling procedures.
  • Support visual merchandising standards: maintain boutique presentation, execute floor moves and ensure product is merchandised according to brand guidelines.
  • Manage inventory activities including stock replenishment, receiving, pricing and assisting with stock audits.
  • Contribute to loss-prevention practices and maintain professional presentation and boutique housekeeping.
  • Collaborate with store leadership on local marketing, events and VIP client outreach; mentor junior staff as required.

Qualifications

  • Proven retail sales experience, preferably 1–3 years in luxury fashion or accessories.
  • Strong clienteling and relationship-management abilities with a track record of meeting sales objectives.
  • Professional appearance, strong interpersonal and communication skills, and a customer-first attitude.
  • Availability to work flexible retail hours including evenings, weekends and peak sale periods.
  • Legal authorization to work in the hiring country.

Skills

Clienteling Visual merchandising Point-of-sale (POS) operations Cash handling Stock replenishment and inventory control Customer service and consultative selling Upselling and cross-selling techniques Loss prevention awareness Product knowledge (leather goods and accessories) Team collaboration

Experience

Typically 1–3 years of retail sales experience, with preference for candidates who have worked in luxury or premium-brand boutique environments and who demonstrate consistent sales performance and client development.

Education

High school diploma or equivalent; vocational retail or fashion training is advantageous.

Workplace

The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.

Culture

Coach fosters a fast-paced, service-oriented retail culture that values craftsmanship, modern American design and inclusivity. Store teams operate with a collaborative mindset focused on delivering elevated client experiences and career progression within the broader Tapestry organization.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.