Coach Sales Associate II
Coach in New York seeks a Sales Associate II to deliver luxury client service, drive sales and uphold store standards.
Overview
Coach is an American luxury fashion house celebrated for its leather goods, handbags and accessories; it operates as part of the Tapestry group. The brand combines heritage craftsmanship with contemporary design and maintains an international retail footprint across flagship stores and premium department-store concessions.
Role & Responsibilities
- Deliver personalised, high‑touch service to clients to cultivate loyalty and repeat business.
- Achieve and exceed individual and store sales targets through consultative selling and proactive clienteling.
- Execute daily store operations including point‑of‑sale transactions, cash handling, stock replenishment and visual merchandising to brand standards.
- Maintain up‑to‑date product knowledge across collections and communicate features, craftsmanship and care recommendations to clients.
- Support in‑store CRM activities: build and maintain client records, follow up on leads and manage appointments.
- Contribute to inventory control and loss‑prevention procedures, including receiving, tagging and stock counts.
- Collaborate with the store team on floor moves, window displays and promotional events to maximise commercial impact.
Qualifications
- Proven luxury or premium retail sales experience (typically 1–3 years) with measurable sales performance.
- Demonstrable clienteling skills and the ability to build long‑term customer relationships.
- Excellent verbal communication, active listening and interpersonal abilities.
- Numeracy and cash‑handling accuracy with attention to process and compliance.
- Flexible availability including weekends, evenings and holiday periods; ability to stand for extended shifts.
Skills
Experience
Typically 1–3 years in luxury or premium retail environments, with a track record of meeting sales KPIs, executing clienteling strategies and maintaining brand merchandising standards.
Education
High school diploma or equivalent; post‑secondary education in retail, fashion or communications is advantageous.
Workplace
The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.
Culture
Coach cultivates a client‑centric, design‑led culture that values craftsmanship, aspiration and teamwork. The retail environment emphasises professional development, visual excellence and a polished service ethos consistent with the brand’s position in the luxury market.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.