- Location
- 740 Memorial City Mall (View map)Houston, TX 77024USA
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury house renowned for its leather goods and contemporary accessories. Now part of the Tapestry group, the brand operates a global network of boutiques and wholesale partners, combining artisanal craftsmanship with modern retail expertise. As an employer, Coach emphasizes client service excellence, product knowledge and opportunities for career progression within a fast-paced, international retail environment.
Coach seeks a Sales Associate to serve as a front-line brand ambassador in a luxury retail environment. The role combines personalized client service, omnichannel selling, and store operations to drive brand loyalty and revenue. The position requires strong fashion knowledge, POS proficiency, and the ability to deliver elevated shopping experiences while meeting individual and team sales targets.
Role & Responsibilities
- Represent Coach as a brand ambassador, maintaining adherence to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion guidance
- Drive sales through strategic cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS systems, clienteling tools, and social selling platforms—including short-form video—to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; achieve or exceed individual and team KPIs
- Source new customers, maintain relationships, and follow up proactively to close sales
- Maintain high energy on the sales floor, manage multiple customers concurrently, and adapt selling techniques to align with business priorities
- Complete daily operational tasks including cash wrap, inventory processing, merchandise replenishment, and visual merchandising while upholding service standards
- Keep the sales floor and stockroom clean, organized, and fully stocked; adhere to retail policies, POS procedures, and asset protection protocols
- Process transactions efficiently: purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Provide cross-functional support to teammates as needed
- Foster a collaborative, trust-based team environment and encourage peer performance
- Participate in brand initiatives, training programs, and inclusion activities
- Accept feedback constructively, adapt behaviors accordingly, and maintain composure in high-pressure situations
Qualifications
- 1+ years of sales experience, with luxury retail experience preferred
- Proficiency with POS systems and basic computer competency (iPad, laptop, Mobile POS)
- Knowledge of current fashion trends and competitive landscape
- Ability to work at a fast pace and lift up to 25 lbs regularly (50 lbs occasionally); capability to climb, bend, kneel, and navigate sales floor and stockroom environments
- Strong English language proficiency
- Fluency with walkie-talkie communication and ability to read price sheets and product release documentation
Skills
Experience
1+ years of sales experience, preferably within a luxury retail setting. A combination of education and equivalent professional experience will be considered.
Education
No formal education requirement specified; a high school diploma or equivalent is customary for this retail position.
Workplace
The successful candidate will be located in Houston, Texas, USA.
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Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach cultivates a client-centric, design-driven culture that values craftsmanship and contemporary luxury. The workplace is collaborative and fast-paced, offering retail employees exposure to structured training, product immersion and clear pathways for advancement within the broader Tapestry organization.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Style Advisor», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.