Coach Sales Associate II
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury house renowned for its leather goods and contemporary accessories. Now part of the Tapestry group, the brand operates a global network of boutiques and wholesale partners, combining artisanal craftsmanship with modern retail expertise. As an employer, Coach emphasizes client service excellence, product knowledge and opportunities for career progression within a fast-paced, international retail environment.
Coach is hiring a Sales Associate II in New York, NY — join a luxury retail team delivering personalised client service and elevated merchandising.
Role & Responsibilities
- Deliver exceptional, personalised client service that reflects the brand's luxury positioning and converts interactions into sales.
- Proactively develop and maintain client relationships through consistent clienteling, follow-up and tailored product recommendations.
- Achieve and exceed individual and store sales targets through consultative selling, cross-selling and upselling techniques.
- Support visual merchandising standards and execute floor sets, ensuring presentation and product availability align with brand directives.
- Operate point-of-sale system accurately, process transactions, handle returns/exchanges and support daily cash reconciliations.
- Manage inventory activities including receiving, replenishment, stock counts and loss-prevention measures to protect store assets.
- Contribute to store operations including opening/closing procedures, team briefings and coaching newer staff as required.
Qualifications
- Proven track record of achieving sales targets in a retail environment, preferably within luxury or premium fashion.
- Outstanding interpersonal and communication skills with a polished, client-facing demeanour.
- Demonstrable clienteling experience and ability to cultivate long-term customer relationships.
- Flexible availability including evenings, weekends and holiday periods; ability to work retail shift patterns.
- Professional presentation and strong organisational aptitude.
Skills
Experience
Typically 1–3 years of retail experience, with preference for candidates who have sold luxury, premium or lifestyle goods and have demonstrable success in clienteling and meeting sales targets.
Education
High school diploma or equivalent; vocational training or retail sales certification preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach cultivates a client-centric, design-driven culture that values craftsmanship and contemporary luxury. The workplace is collaborative and fast-paced, offering retail employees exposure to structured training, product immersion and clear pathways for advancement within the broader Tapestry organization.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Client Advisor», «Luxury Sales Consultant», «Store Sales Specialist», «Retail Sales Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.