Coach Sales Associate II

Location
Seniority Mid-Level
Posted ✦ Today
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Coach is hiring a Sales Associate II in New York, NY — join a luxury retail team delivering personalised client service and elevated merchandising.

Overview

Coach is an American luxury house renowned for its leather goods and contemporary accessories. Now part of the Tapestry group, the brand operates a global network of boutiques and wholesale partners, combining artisanal craftsmanship with modern retail expertise. As an employer, Coach emphasizes client service excellence, product knowledge and opportunities for career progression within a fast-paced, international retail environment.

Role & Responsibilities

  • Deliver exceptional, personalised client service that reflects the brand's luxury positioning and converts interactions into sales.
  • Proactively develop and maintain client relationships through consistent clienteling, follow-up and tailored product recommendations.
  • Achieve and exceed individual and store sales targets through consultative selling, cross-selling and upselling techniques.
  • Support visual merchandising standards and execute floor sets, ensuring presentation and product availability align with brand directives.
  • Operate point-of-sale system accurately, process transactions, handle returns/exchanges and support daily cash reconciliations.
  • Manage inventory activities including receiving, replenishment, stock counts and loss-prevention measures to protect store assets.
  • Contribute to store operations including opening/closing procedures, team briefings and coaching newer staff as required.

Qualifications

  • Proven track record of achieving sales targets in a retail environment, preferably within luxury or premium fashion.
  • Outstanding interpersonal and communication skills with a polished, client-facing demeanour.
  • Demonstrable clienteling experience and ability to cultivate long-term customer relationships.
  • Flexible availability including evenings, weekends and holiday periods; ability to work retail shift patterns.
  • Professional presentation and strong organisational aptitude.

Skills

Clienteling Luxury product knowledge (leather goods and accessories) Visual merchandising Point-of-sale operations and cash handling Inventory management and stock control Consultative selling, cross-selling and upselling Customer relationship management Loss prevention and store standards

Experience

Typically 1–3 years of retail experience, with preference for candidates who have sold luxury, premium or lifestyle goods and have demonstrable success in clienteling and meeting sales targets.

Education

High school diploma or equivalent; vocational training or retail sales certification preferred.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach cultivates a client-centric, design-driven culture that values craftsmanship and contemporary luxury. The workplace is collaborative and fast-paced, offering retail employees exposure to structured training, product immersion and clear pathways for advancement within the broader Tapestry organization.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.