Coach Sales Associate II

Closed The candidacy window for this position at Coach has closed.

While this position is no longer receiving submissions as of April 24, 2026, we invite you to explore further opportunities at Coach or browse all open roles.

Continue Your Search

We invite you to review more currently available roles:

Location
New YorkNew YorkUSA
Seniority
Mid-Level
Posted
Apr 1, 2026

About Coach

Coach is an American luxury house renowned for its leather goods and contemporary accessories. Now operating globally and part of the Tapestry group, the brand combines heritage craftsmanship with modern American design and a strong retail network, offering structured career paths across store operations, client experience, and merchandising.

Coach is hiring a Sales Associate II in New York, NY to deliver luxury client service and drive in-store sales.

Role & Responsibilities

  • Deliver exceptional, personalised client service and cultivate long-term client relationships through proactive clienteling and follow-up.
  • Achieve and exceed individual and store sales targets through consultative selling, upselling, and cross-selling of product categories.
  • Manage point-of-sale transactions, returns, and exchanges with accuracy and adherence to company policies.
  • Maintain visual merchandising and display standards to reflect brand aesthetics; assist with stock replenishment and inventory accuracy.
  • Support store operations including opening/closing procedures, cash handling, loss-prevention protocols and daily reporting.
  • Collaborate with the store leadership team on CRM activities, client events, and local marketing initiatives to drive traffic and retention.
  • Mentor and share product knowledge with less-experienced colleagues as required; contribute to a high-performance, service-driven store culture.

Qualifications

  • Proven retail experience, preferably 2+ years with a luxury or premium fashion brand.
  • Demonstrable track record of meeting or exceeding sales targets in a customer-facing environment.
  • Excellent interpersonal and communication skills with an aptitude for relationship-building and clienteling.
  • Strong numeracy and cash-handling skills; reliable and accountable with regard to store procedures and loss-prevention.
  • Flexible availability to work retail hours, including evenings, weekends and public holidays.

Skills

Clienteling and relationship management Consultative selling and upselling Visual merchandising and display execution Point-of-sale (POS) transaction management Inventory control and stock replenishment Cash handling and reconciliation Luxury product knowledge and styling advice Ability to support CRM-driven campaigns and events

Experience

Typically requires 2+ years of direct retail experience, ideally within a luxury, premium, or fashion environment, with proven sales performance and client-focused service delivery.

Education

High school diploma or equivalent; vocational training in retail, fashion, or related disciplines is advantageous.

Workplace

The successful candidate will be located in New York, New York, USA.

Culture

Coach fosters a collaborative, customer-centric culture rooted in craftsmanship and contemporary design. The retail environment values polished client service, ongoing professional development, and a diverse, inclusive workforce aligned with the brand’s modern-luxury positioning.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Sales Associate», «Luxury Sales Consultant», «Boutique Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.