Coach Sales Associate II
Coach is hiring a Sales Associate II in New York, NY to deliver luxury client service and drive in-store sales.
Overview
Coach is an American luxury house renowned for its leather goods and contemporary accessories. Now operating globally and part of the Tapestry group, the brand combines heritage craftsmanship with modern American design and a strong retail network, offering structured career paths across store operations, client experience, and merchandising.
Role & Responsibilities
- Deliver exceptional, personalised client service and cultivate long-term client relationships through proactive clienteling and follow-up.
- Achieve and exceed individual and store sales targets through consultative selling, upselling, and cross-selling of product categories.
- Manage point-of-sale transactions, returns, and exchanges with accuracy and adherence to company policies.
- Maintain visual merchandising and display standards to reflect brand aesthetics; assist with stock replenishment and inventory accuracy.
- Support store operations including opening/closing procedures, cash handling, loss-prevention protocols and daily reporting.
- Collaborate with the store leadership team on CRM activities, client events, and local marketing initiatives to drive traffic and retention.
- Mentor and share product knowledge with less-experienced colleagues as required; contribute to a high-performance, service-driven store culture.
Qualifications
- Proven retail experience, preferably 2+ years with a luxury or premium fashion brand.
- Demonstrable track record of meeting or exceeding sales targets in a customer-facing environment.
- Excellent interpersonal and communication skills with an aptitude for relationship-building and clienteling.
- Strong numeracy and cash-handling skills; reliable and accountable with regard to store procedures and loss-prevention.
- Flexible availability to work retail hours, including evenings, weekends and public holidays.
Skills
Experience
Typically requires 2+ years of direct retail experience, ideally within a luxury, premium, or fashion environment, with proven sales performance and client-focused service delivery.
Education
High school diploma or equivalent; vocational training in retail, fashion, or related disciplines is advantageous.
Workplace
The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.
Culture
Coach fosters a collaborative, customer-centric culture rooted in craftsmanship and contemporary design. The retail environment values polished client service, ongoing professional development, and a diverse, inclusive workforce aligned with the brand’s modern-luxury positioning.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.