Coach Sales Associate II
Coach in New York, NY is hiring a Sales Associate II to deliver exemplary luxury client service and drive retail sales.
Overview
Coach is an American luxury leather goods and accessories house, operating globally under the parent company Tapestry, Inc. The brand is known for its craftsmanship, contemporary design and accessible-luxury positioning; as an employer it emphasizes client service excellence, retail leadership development and commercial rigor across its store network.
Role & Responsibilities
- Deliver exceptional, personalised client service and cultivate long-term relationships through proactive clienteling and follow-up.
- Achieve and exceed individual and store sales targets by driving conversion, average transaction value and client retention.
- Maintain deep product knowledge across leather goods, accessories and seasonal collections to advise clients accurately.
- Operate the point-of-sale (POS), complete transactions, process returns and manage store payments with accuracy and discretion.
- Support visual merchandising standards and execute floor moves, displays and replenishment to optimise sell-through.
- Assist with inventory control, stock receiving, cycle counts and loss-prevention procedures to protect margin.
- Contribute to store operational duties including opening/closing, housekeeping and adherence to brand policies.
- Participate in in-store events, private client appointments and local marketing initiatives to enhance brand presence.
Qualifications
- Proven retail sales experience — preferably 2+ years within luxury, premium or lifestyle brands.
- Demonstrable track record of meeting or exceeding sales targets and delivering high-value client service.
- Excellent interpersonal and communication skills with an aptitude for relationship building and consultative selling.
- Comfortable working a flexible retail schedule including weekends, evenings and peak trading periods.
- Right to work in the country of employment; eligible to handle cash and financial transactions.
Skills
Experience
Typically requires two or more years of retail sales experience, preferably within luxury or premium brands, with demonstrable success in client acquisition, relationship management and meeting sales KPIs.
Education
High school diploma or equivalent; post-secondary coursework or vocational training in retail, fashion, business, or visual merchandising is advantageous.
Workplace
The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.
Culture
Coach blends a heritage of craftsmanship with contemporary luxury retailing, fostering a client-centric and performance-oriented environment. The company prioritises professional development for retail teams, collaboration across functions and a commitment to delivering refined customer experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.