Coach Sales Associate II

Location
Seniority Mid-Level
Posted ✦ Today
Apply ⟼

Coach Sales Associate II in New York, NY — deliver luxury client service, drive sales and maintain merchandising standards for Coach boutiques.

Overview

Coach is an American luxury house renowned for its leather goods, handbags and accessories. Operated under the Tapestry, Inc. portfolio, Coach blends heritage craftsmanship with contemporary design and maintains a global retail network and flagship boutiques that emphasize curated client experiences.

Role & Responsibilities

  • Deliver exceptional, personalized service to clients, using clienteling techniques to build long-term relationships and drive repeat business.
  • Achieve and exceed individual and store sales targets through proactive selling, product knowledge and upselling complementary items.
  • Manage all point-of-sale transactions accurately, including cash handling, returns and daily reconciliation procedures.
  • Maintain visual merchandising standards on the sales floor and in windows; ensure product presentation aligns with brand directives.
  • Support inventory management: receive, unpack and process stock; perform cycle counts and assist with stockroom organization.
  • Document client interactions and follow-ups in the store CRM to nurture pipelines and convert opportunities.
  • Participate in training, team meetings and brand initiatives; act as an ambassador for Coach during store events and during peak trading periods.
  • Adhere to loss-prevention and security procedures to protect merchandise and company assets.

Qualifications

  • Proven retail sales experience, preferably 1–3 years in a luxury or premium brand environment.
  • Demonstrable track record of meeting or exceeding sales targets and KPIs.
  • Excellent interpersonal skills with a polished, client-focused manner.
  • Strong organizational skills, attention to detail and ability to manage multiple priorities in a fast-paced retail setting.
  • Availability to work retail hours including evenings, weekends and holidays.

Skills

Clienteling and relationship-building Luxury client service and product knowledge Point-of-sale (POS) transaction processing Visual merchandising and display maintenance Inventory handling and stockroom procedures Cash handling and reconciliation CRM updates and sales recording

Experience

1–3 years of progressive retail sales experience; preference for candidates with prior experience in luxury fashion, leather goods, or accessories, and with a history of meeting sales targets and developing client relationships.

Education

High school diploma or equivalent; vocational training in retail or luxury brand programs advantageous.

Workplace

The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.

Culture

Coach fosters a client-centric, collaborative retail culture that values craftsmanship, authenticity and elevated service. Store teams are encouraged to develop personal relationships with clients while upholding refined visual and operational standards representative of the brand.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.