Coach Sales Associate II

Location
Seniority Junior
Posted ✦ Today
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Coach in New York seeks a Sales Associate II in New York, NY — provide elevated client service and achieve retail sales targets for a leading luxury brand.

Overview

Coach is an American luxury house renowned for leather handbags, accessories and ready-to-wear, operating globally across flagship stores and department partners. The brand is part of Tapestry, Inc., a multi‑brand luxury group, and is recognized for craftsmanship, contemporary design and an elevated retail experience.

Role & Responsibilities

  • Deliver a refined, bespoke client experience that reflects the Coach brand and drives repeat business.
  • Achieve individual and store sales targets through proactive prospecting, clienteling and personalised service.
  • Manage point-of-sale transactions, returns and exchanges accurately while maintaining strict cash-handling procedures.
  • Maintain visual merchandising and store presentation standards to brand guidelines, including stock replenishment and store housekeeping.
  • Build and maintain client records using CRM tools; follow up on appointments, conversions and after‑sales service.
  • Collaborate with colleagues and store leadership on promotions, inventory cycle counts and loss-prevention protocols.

Qualifications

  • Proven ability to deliver high-touch customer service; experience in luxury or premium retail preferred.
  • Professional, polished appearance with strong interpersonal and communication skills.
  • Numerical literacy and experience handling cash and POS transactions with accuracy.
  • Flexible availability to work retail hours, including nights, weekends and peak seasons.
  • Legal authorization to work in the hiring country.

Skills

Clienteling and relationship management Visual merchandising and product presentation Point-of-sale (POS) operation and cash handling Inventory control and stock replenishment Strong sales and upselling techniques

Experience

Typically 1–3 years of frontline retail experience, preferably within luxury, fashion or accessories, with demonstrable achievement of sales objectives and client development.

Education

High school diploma or equivalent; vocational training or coursework in fashion, retail or sales is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach cultivates a client-centric, design-driven retail culture that prizes craftsmanship, inclusivity and collaboration. Team members operate in a fast-paced environment with a strong focus on personal development, brand storytelling and exemplary customer service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.