Coach Sales Associate II

Overview

Coach is a global fashion house renowned for luxury leather accessories and ready-to-wear, operating as part of the Tapestry portfolio. The brand combines New York design sensibility with a focus on craftsmanship, contemporary lifestyle product, and broadening global reach under a parent company committed to inclusivity and innovation.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, delivering elevated, personalized service in accordance with Coach style and service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise, and proactive follow-up to drive repeat business.
• Achieve individual and store sales goals by executing personal sales plans, cross-selling, upselling, and leveraging clienteling strategies.
• Use mobile POS, clienteling tools and social selling channels (including short-form video) to capture customer data, transact sales, and convert online interest into store visits.
• Manage day-to-day store operations including cash wrap, inventory receiving and processing, replenishment, visual merchandising and stockroom organisation.
• Process transactions efficiently (purchases, returns, exchanges, online pickups) while complying with POS, asset protection and retail policies.
• Support inventory cycles and loss-prevention procedures; receive shipments, restock the sales floor and assist in stock management.
• Maintain high energy and professional presence on the sales floor; manage multiple customers and adapt selling techniques to business needs.
• Participate in brand initiatives, internal training and inclusion activities; assist teammates across functional areas to foster a collaborative environment.

Qualifications

• Minimum of 1+ years of sales experience; prior luxury retail experience preferred.
• Experience operating POS systems and basic computer proficiency (iPad/laptop, Mobile POS); ability to read price/release sheets.
• Comfortable using walkie-talkies and participating in fast-paced store operations.
• Strong English proficiency required (verbal and written).
• Flexible availability to work nights, weekends, peak seasons and public holidays.
• Ability to lift regularly up to 25 lbs (and up to 50 lbs occasionally), bend, climb and manoeuvre on the sales floor and stockroom.
• Social media savvy and experience with live-stream shopping or video demos, clienteling and data acquisition skills are preferred.

Skills

Experience

At least 1 year of retail or sales experience is required; luxury retail background is preferred. A combination of education and relevant experience will be considered.

Education

No formal degree required; combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasises creative, inclusive, and client-centric retail culture grounded in contemporary design and craftsmanship. As part of Tapestry, the employer promotes equity, diversity and continuous learning, encouraging employees to contribute ideas and develop through structured training and brand initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.