Coach Sales Associate II

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador and deliver elevated, personalized shopping experiences adhering to brand service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion advice
• Drive sales through strategic cross-selling, upselling, and tailored recommendations aligned with customer needs
• Utilize mobile POS systems, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans to meet or exceed individual and team key performance indicators
• Source new customers, maintain relationships, and execute follow-up strategies to close sales
• Maintain consistent high energy on the sales floor while managing multiple customer interactions and adapting selling techniques to business requirements
• Complete daily operational tasks including cash wrap procedures, inventory processing, replenishment, and visual merchandising while maintaining service standards
• Maintain organized and stocked sales floor and stockroom environments while adhering to retail policies, POS procedures, and asset protection protocols
• Process transactions efficiently across purchases, returns, exchanges, and online order pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement throughout the store
• Foster a collaborative and trust-based team environment while encouraging strong team performance
• Participate in brand initiatives, training programs, and diversity and inclusion activities
• Maintain professional composure, welcome feedback constructively, and adapt behaviors to evolving business needs

Qualifications

• Minimum 1+ years of sales experience, with luxury retail background preferred
• Demonstrated knowledge of fashion trends and competitive landscape
• Proficiency with POS systems and basic computer literacy (iPad, laptop, Mobile POS)
• Experience using walkie-talkies and ability to read price release sheets
• Strong English language proficiency
• Ability to work effectively in a fast-paced retail environment
• Physical capability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver through sales floor and stockroom
• Preferred: Social media expertise, experience with live-stream shopping or video demonstrations, clienteling proficiency, and data acquisition skills

Skills

Experience

1+ years of sales experience, preferably in luxury retail. A combination of relevant education and hands-on experience will be considered. Strong familiarity with POS operation, mobile technology, and retail floor dynamics is essential.

Education

High school diploma or equivalent preferred; no specific tertiary qualification required. However, a combination of professional education and demonstrated sales experience may substitute for formal credentials.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.