Coach Sales Associate II

About Coach

Coach is an American luxury fashion house known for leather goods, handbags and accessories, founded in New York and operating globally. The brand is part of the Tapestry portfolio, a house of fashion brands that emphasizes innovation, craftsmanship and inclusive customer experiences across retail and digital channels.

Role & Responsibilities

• Act as the front-line ambassador for the Coach brand, consistently applying Coach Guide to Style and Service standards.
• Deliver personalised styling and product advice to build long-term client relationships and encourage repeat business.
• Achieve individual and store sales targets through cross-selling, upselling and tailored recommendations.
• Use mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and convert interactions into sales.
• Develop and execute personal sales plans and participate in team KPIs and business initiatives.
• Perform daily operational duties: manage cash wrap, process inventory, replenish stock, and execute visual merchandising tasks.
• Process transactions efficiently (sales, returns, exchanges, online order pickups) and support inventory cycles (receiving, stocking, product movement).
• Maintain a well-organised, clean sales floor and stockroom; follow POS, asset protection and retail policy procedures.
• Collaborate with teammates across functional areas, foster a trust-based team environment and support training and inclusion activities.
• Adapt behaviour in response to feedback; maintain composure and professional service in a fast-paced retail environment.

Qualifications

• Minimum of 1 year of sales experience; luxury retail background strongly preferred.
• Proven ability to operate POS systems and mobile POS (iPad/laptop); familiarity with inventory processing and basic retail IT.
• Comfortable using clienteling tools, walkie-talkies and social selling channels; experience with live-stream shopping or video demos is a plus.
• Strong English proficiency required; additional language skills are an asset depending on market.
• Ability to work a flexible schedule including nights, weekends, holidays and peak retail periods.
• Physical ability to lift regularly up to 25 lbs (occasionally up to 50 lbs), climb, bend and manoeuvre throughout the sales floor and stockroom.
• Combination of education and relevant experience will be considered.

Skills

Experience

At least 1 year of sales experience, preferably within luxury or premium retail; demonstrable track record of customer service and meeting sales targets.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasises craftsmanship, creativity and energetic service rooted in its New York heritage. As part of the Tapestry family, the workplace culture is collaborative and inclusive, with a focus on development, diversity and delivering elevated client experiences across channels.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.