Coach Sales Associate II

About Coach

Coach is a global fashion house known for modern leather goods, accessories and ready-to-wear rooted in New York style. As a member of the Tapestry portfolio, Coach combines craftsmanship with contemporary design and emphasizes inclusive, team‑oriented workplaces that support career development across a global house of brands.

Role & Responsibilities

• Act as a frontline brand ambassador, upholding Coach’s Guide to Style and Service and delivering an elevated, personalized shopping experience.
• Build and maintain lasting client relationships through styling, product expertise and tailored recommendations to drive loyalty and repeat business.
• Meet or exceed individual and store sales goals by executing personal sales plans and leveraging cross‑selling and upselling techniques.
• Use mobile POS, clienteling tools and social selling platforms (including short‑form video) to capture customer data and convert opportunities.
• Source new customers, follow up on leads and close sales through proactive outreach and relationship management.
• Manage multiple customers on the sales floor with consistent high energy and adapt selling approaches to business needs.
• Complete daily operational tasks including cash wrap, inventory processing, replenishment and visual merchandising while maintaining service standards.
• Process transactions accurately (purchases, returns, exchanges, online order pickups) and adhere to POS and asset protection procedures.
• Support inventory cycles: receive shipments, stock shelves, move product between sales floor and stockroom, and assist teammates as needed.
• Participate in brand initiatives, training programmes and inclusion activities; welcome feedback and maintain a calm, professional demeanour.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Proficiency with POS systems and mobile POS; comfortable using iPad, laptop and walkie‑talkie; able to read price/release sheets.
• Strong English language proficiency.
• Ability to work a flexible retail schedule including nights, weekends, peak season and public holidays.
• Physical ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; to climb, bend, kneel and manoeuvre across sales floor and stockroom.
• Preferred: social media savviness, experience with live‑stream shopping or video demos, clienteling and data acquisition skills.

Skills

Experience

At least one year of retail sales experience is required; prior luxury retail or fashion experience is preferred.

Education

High school diploma or equivalent preferred; retail, fashion or customer‑service coursework is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach fosters a creative, inclusive workplace that values craftsmanship, modern design and customer obsession. As part of Tapestry, the brand emphasizes development, equity and collaboration across a global network of teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.