Coach Sales Associate II

About Coach

Coach is a global New York–born fashion house renowned for its leather goods, accessories and contemporary ready-to-wear. The brand blends artisanal craftsmanship with modern design and is part of the Tapestry portfolio, a global house of brands committed to innovation, inclusion and stretching what’s possible in luxury retail.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, upholding the Coach Guide to Style and Service standards.
• Deliver elevated, personalized shopping experiences through styling, product knowledge and fashion advice to build lasting client relationships.
• Drive sales performance through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans to meet individual and store KPIs.
• Leverage mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data, support omni-channel transactions and encourage repeat purchases.
• Perform daily operational tasks including cash wrap management, inventory processing, replenishment, visual merchandising and efficient transaction processing (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock merchandise and manage product movement while maintaining a clean, organized sales floor and stockroom.
• Adapt to multiple customers and changing business needs while fostering a collaborative, trust-based team environment and participating in brand initiatives and trainings.

Qualifications

• Minimum of 1 year of sales experience; luxury retail background preferred. Combination of education and experience will be considered.
• Demonstrated proficiency with POS operation and basic computer skills (iPad/laptop), including Mobile POS and walkie‑talkie usage.
• Ability to work a flexible retail schedule including nights, weekends, peak season and public holidays.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and to climb, bend, kneel and maneuver on the sales floor and in the stockroom.
• Strong English language proficiency.

Skills

Experience

At least 1 year of retail sales experience is required; prior luxury retail experience and demonstrated success meeting sales KPIs are preferred.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach emphasizes craftsmanship, contemporary design and a customer-centric retail experience within an inclusive, team-oriented workplace. As part of Tapestry, the brand promotes equity, diversity and ongoing learning, encouraging employees to be creative, courageous and results-driven.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.