Coach Sales Associate II

Overview

Coach is an internationally recognized New York fashion house known for its leather goods and accessible luxury accessories. The brand is part of Tapestry, a global house of brands that emphasizes creativity, inclusivity and a modern approach to luxury retail across its portfolio.

Role & Responsibilities

• Act as a front-line ambassador for the Coach brand, delivering elevated, personalized service consistent with Coach's Guide to Style and Service.
• Build and sustain long-term client relationships through styling, product expertise and proactive follow-up to drive repeat business.
• Achieve individual and team sales targets by cross-selling, upselling and executing personal sales plans and KPIs.
• Conduct omnichannel selling using Mobile POS, clienteling tools and social selling (including short-form video) to capture data and convert demand.
• Process transactions and client interactions efficiently (sales, returns, exchanges, online order pickup) while adhering to POS and asset-protection procedures.
• Complete daily operational tasks: cash wrap, inventory processing, replenishment, visual merchandising and maintaining a merchandise-ready sales floor and stockroom.
• Support inventory cycles: receive shipments, stock shelves and manage product movement with accuracy.
• Adapt selling approach to business needs, manage multiple customers simultaneously and maintain high energy on the sales floor.
• Collaborate with teammates, assist across functional areas, and foster a trust-based, high-performance team environment.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and maintain a calm, professional demeanor.

Qualifications

• Minimum 1+ years of retail sales experience; luxury retail experience strongly preferred.
• Proven ability to meet or exceed sales KPIs and execute personal sales plans.
• Experience with POS operation and basic computer proficiency (iPad, laptop, Mobile POS); ability to read price/release sheets.
• Comfortable using clienteling tools and social selling channels; experience with live-stream shopping or video demos is a plus.
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly up to 25 lbs (occasionally up to 50 lbs), climb, bend, kneel and maneuver in a retail environment.

Skills

Experience

At least one year of sales experience, ideally within luxury retail or premium fashion, with demonstrable success in achieving sales targets and familiarity with omnichannel/ clienteling workflows.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach combines New York creative energy with a commercial, team-oriented retail culture; it values inclusivity, continuous learning and customer-centric service. As part of Tapestry, the brand emphasizes diversity, employee development and collaborative working across global teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.