Coach Sales Associate II

Overview

Coach is a global fashion house rooted in New York, known for its leather goods and modern American aesthetic. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes creativity, inclusivity and cross-brand collaboration. Coach’s retail network blends heritage craftsmanship with omni-channel commerce and a strong focus on client experience.

Role & Responsibilities

• Serve as the frontline ambassador of the Coach brand, consistently applying Coach Guide to Style and Service standards.
• Deliver elevated, personalized client experiences through styling, product expertise and one‑to‑one clienteling.
• Drive revenue through proactive selling: cross-selling, upselling and tailored recommendations to meet individual and store KPIs.
• Use mobile POS, clienteling tools and social selling platforms (including short‑form video) to capture customer data and convert engagements into repeat purchases.
• Develop and execute personal sales plans and follow up with prospects to close sales.
• Manage daily store operations: cash wrap, POS transactions, returns/exchanges, online order pickups and asset protection procedures.
• Support stockroom and inventory cycles: receive shipments, replenish the sales floor, cycle counts and maintain organized stock.
• Implement visual merchandising and maintain high standards of presentation on the sales floor.
• Maintain a high-energy floor presence, manage multiple customers simultaneously and adapt selling techniques to business needs.
• Foster a collaborative, trust-based team environment and participate in brand initiatives, training and inclusion activities.
• Perform physical tasks as required: lift regularly up to 25 lbs (occasionally up to 50 lbs), climb, bend, kneel and maneuver throughout sales and stock areas.

Qualifications

• Minimum of 1 year of sales or customer-facing retail experience; luxury retail experience preferred.
• Experience operating POS systems and basic computer proficiency (iPad/laptop, Mobile POS).
• Familiarity with clienteling and data-acquisition practices; social media selling or live‑stream shopping experience preferred.
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to follow retail policies and asset‑protection procedures and to safely perform physical requirements of the role.

Skills

Experience

At least one year of sales or customer-facing retail experience is required; prior experience in luxury retail, clienteling and social‑selling/live‑stream formats is strongly preferred.

Education

No specific degree required; a combination of relevant education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach combines a heritage craftsmanship ethos with a modern, inclusive retail culture that emphasises creativity, customer focus and continuous learning. As part of Tapestry, the workplace culture stresses diversity, collaboration and development, with structured training and mobility across the group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.