Coach Sales Associate II

Overview

Coach is a global fashion house known for its leather goods and contemporary accessories and is part of the Tapestry portfolio of brands. The brand combines New York design sensibility with a commitment to craftsmanship, inclusive storytelling and digital-first retail experiences. As a member of Tapestry, Coach participates in group-wide programs for talent development, diversity and employee wellbeing.

Role & Responsibilities

• Act as the front-line ambassador for the brand, delivering elevated, personalized luxury service in line with Coach style and service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat business.
• Sell across channels using mobile POS, clienteling tools and social selling (including short-form video), executing cross-selling and upselling to meet individual and store KPIs.
• Execute daily store operations including cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receipt and replenishment.
• Maintain visual merchandising standards, keep the sales floor and stockroom organized and adhere to asset protection and retail policies.
• Source new customers and support targeted sales initiatives, including participation in brand training and inclusion activities.
• Support teammates across functional areas, foster a collaborative environment and respond professionally to feedback.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience strongly preferred. A combination of education and relevant experience will be considered.
• Proven ability to meet or exceed personal sales goals and contribute to team KPIs.
• Proficiency operating POS systems and mobile devices (iPad/laptop); familiarity with clienteling platforms and social commerce.
• Ability to work a flexible schedule including nights, weekends, peak retail seasons and public holidays.
• Physically able to lift 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and manoeuvre on the sales floor and in the stockroom.
• Strong English language proficiency.

Skills

Experience

At least 1 year of retail sales experience is required; prior experience in luxury retail, omni-channel selling or clienteling is preferred. Demonstrated success meeting sales targets and working in fast-paced, high-traffic store environments is expected.

Education

High school diploma or equivalent; combination of education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach blends a New York design heritage with a progressive, inclusive workplace culture shaped by the wider Tapestry group. The brand emphasises creativity, customer focus and continuous learning, and supports employee development through training and company-wide inclusion initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.