Coach Sales Associate II

About Coach

Coach is an American luxury fashion house known for leather goods and modern accessories with roots in New York City. The brand emphasizes craftsmanship, approachable luxury, and contemporary design. Coach operates within the Tapestry portfolio, a global house of brands that invests in inclusive employment practices and cross-brand capabilities.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, delivering elevated, personalized luxury service in accordance with the Coach Guide to Style and Service standards.
• Build and cultivate long-term client relationships through styling advice, product expertise, and proactive follow-up.
• Drive revenue by executing cross-selling, upselling and tailored product recommendations to meet individual and store KPIs.
• Utilize mobile POS, clienteling tools and social selling platforms (including short-form video and live-stream demos) to capture client data and convert sales.
• Develop and execute personal sales plans and contribute to team performance initiatives.
• Manage daily store operations including cash wrap, inventory processing, replenishment and visual merchandising while maintaining service standards.
• Process transactions efficiently (sales, returns, exchanges, online pickups) and adhere to POS and asset-protection procedures.
• Support inventory cycles: receive shipments, stock merchandise and maintain an organized sales floor and stockroom.
• Adapt to fluctuating floor activity, assist teammates across functions and foster a collaborative, trust-based environment.
• Participate in training programs, brand initiatives and inclusion activities; accept and act on feedback with a professional demeanor.

Qualifications

• 1+ years of sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
• Proven proficiency with POS operation and basic computer devices (iPad/laptop) and familiarity with mobile POS workflows.
• Experience using clienteling tools, social selling channels and conducting live or video product demonstrations is preferred.
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Capable of regularly lifting at least 25 lbs (occasionally up to 50 lbs) and performing physical tasks on the sales floor and in the stockroom.

Skills

Experience

Minimum of one year of sales experience; prior luxury-retail experience and demonstrable clienteling or social-commerce experience are strongly preferred.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach blends New York heritage and contemporary design with an emphasis on craftsmanship and approachable luxury. As part of the Tapestry family, the employer emphasizes inclusivity, collaboration and development, fostering a fast-paced retail culture where creativity and customer focus are rewarded.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.