Coach Sales Associate I

Location
Seniority Entry-Level
Posted ✦ Today
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Coach is hiring a Sales Associate I in New York City. Entry-level retail role focused on luxury client service, sales and store operations.

Overview

Coach is an American luxury accessories and lifestyle brand renowned for leather goods and elevated everyday design. Operated under the Tapestry group, Coach combines modern craftsmanship with global retail operations and a strong emphasis on client service, merchandising excellence and brand storytelling.

Role & Responsibilities

  • Deliver exceptional, personalized client service and build long-term client relationships through proactive outreach and follow-up.
  • Achieve individual and store sales targets by converting traffic, upselling, and leveraging product knowledge.
  • Maintain high visual merchandising and product presentation standards in accordance with brand guidelines.
  • Operate point-of-sale systems, process transactions accurately and manage customer returns and exchanges.
  • Support inventory control activities including stock replenishment, receiving, cycle counts and loss-prevention procedures.
  • Contribute to a collaborative store environment by assisting colleagues, participating in team briefings and supporting daily store operations.

Qualifications

  • High school diploma or equivalent; additional coursework in fashion, retail or business is advantageous.
  • Previous retail or luxury sales experience preferred; demonstrated clienteling or high-touch service experience is a strong plus.
  • Excellent verbal communication and interpersonal skills with an emphasis on client relationship-building.
  • Availability for flexible scheduling, including evenings, weekends and holiday periods.
  • Legal right to work in the country of employment and reliable, professional presentation.

Skills

Clienteling and relationship management Sales conversion and upselling techniques Visual merchandising and product presentation POS operation and cash handling Inventory management and stock replenishment Loss-prevention awareness Effective verbal communication and teamwork

Experience

Entry-level role; 0–2 years of retail or customer-facing sales experience recommended. Candidates with prior luxury or premium-brand experience will be prioritised.

Education

High school diploma or equivalent; vocational or post-secondary education in retail, fashion or business is desirable but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach combines a design-led, client-centric retail culture with the resources of the Tapestry group. The brand emphasises craftsmanship, product knowledge and polished client service, fostering a collaborative store environment with opportunities for retail development and mobility within a global luxury network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.