Coach Sales Associate I
- Seniority
- Entry-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for its leather goods, accessories and ready-to-wear. The brand operates globally as part of Tapestry, a portfolio of lifestyle labels, and is recognised for contemporary craftsmanship, accessible luxury and a retail network that emphasises personalised client service.
Coach in New York is hiring a Sales Associate I to deliver luxury client service and support boutique sales and merchandising.
Role & Responsibilities
- Deliver exceptional, personalised client service to cultivate long-term relationships and drive repeat business.
- Achieve individual and store sales targets through consultative selling, product knowledge and clienteling.
- Operate the point-of-sale (POS), process transactions accurately and maintain cash-handling integrity.
- Maintain visual merchandising and product presentation to brand standards; assist with floor moves and replenishment.
- Support inventory control, stock receiving, pricing and cycle counts; follow loss-prevention procedures.
- Participate in client outreach and follow-up activities including appointment management and CRM updates.
- Contribute to team performance by supporting store opening/closing duties and other operational tasks as required.
Qualifications
- Proven customer-service orientation with a polished, professional manner.
- Previous retail experience; luxury or premium-brand experience preferred.
- Strong communication and interpersonal skills; ability to build rapport quickly with high-net-worth clients.
- Availability to work a flexible retail schedule including evenings, weekends and holidays.
- Reliable, punctual and able to perform standing, light lifting and merchandising tasks on the sales floor.
Skills
Experience
Entry-level retail role; typically 0–2 years of customer-facing retail experience is required, with preference for candidates who have worked in luxury or premium-brand environments.
Education
High school diploma or equivalent; vocational retail or hospitality training and/or some college is advantageous.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a client-centric retail culture that values craftsmanship, commercial acumen and teamwork. The brand emphasises personalised service, continuous learning and a polished in-store experience consistent with its position within the Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Associate», «Boutique Sales Consultant», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.