Coach Sales Associate I

Location
Seniority Entry-Level
Posted ✦ Today
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Coach in New York is hiring a Sales Associate I to deliver luxury client service and support boutique sales and merchandising.

Overview

Coach is an American luxury fashion house known for its leather goods, accessories and ready-to-wear. The brand operates globally as part of Tapestry, a portfolio of lifestyle labels, and is recognised for contemporary craftsmanship, accessible luxury and a retail network that emphasises personalised client service.

Role & Responsibilities

  • Deliver exceptional, personalised client service to cultivate long-term relationships and drive repeat business.
  • Achieve individual and store sales targets through consultative selling, product knowledge and clienteling.
  • Operate the point-of-sale (POS), process transactions accurately and maintain cash-handling integrity.
  • Maintain visual merchandising and product presentation to brand standards; assist with floor moves and replenishment.
  • Support inventory control, stock receiving, pricing and cycle counts; follow loss-prevention procedures.
  • Participate in client outreach and follow-up activities including appointment management and CRM updates.
  • Contribute to team performance by supporting store opening/closing duties and other operational tasks as required.

Qualifications

  • Proven customer-service orientation with a polished, professional manner.
  • Previous retail experience; luxury or premium-brand experience preferred.
  • Strong communication and interpersonal skills; ability to build rapport quickly with high-net-worth clients.
  • Availability to work a flexible retail schedule including evenings, weekends and holidays.
  • Reliable, punctual and able to perform standing, light lifting and merchandising tasks on the sales floor.

Skills

Clienteling Consultative selling Visual merchandising POS operation and cash handling Inventory control and stock management Loss-prevention awareness Microsoft Office (basic) and CRM familiarity

Experience

Entry-level retail role; typically 0–2 years of customer-facing retail experience is required, with preference for candidates who have worked in luxury or premium-brand environments.

Education

High school diploma or equivalent; vocational retail or hospitality training and/or some college is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client-centric retail culture that values craftsmanship, commercial acumen and teamwork. The brand emphasises personalised service, continuous learning and a polished in-store experience consistent with its position within the Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.