Coach Sales Associate I

Location
Employment Part-Time
Seniority Entry-Level
Posted ✦ Today
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Coach Sales Associate I in New York — entry-level boutique role delivering luxury client service and retail sales performance.

Overview

Coach is a global luxury house known for modern leather goods and accessories; it operates as part of the Tapestry group. The brand blends American heritage with contemporary design and maintains a network of boutiques and wholesale partners worldwide.

Role & Responsibilities

  • Deliver exceptional, client-focused service that reinforces Coach’s luxury positioning and drives repeat business.
  • Proactively engage clients on the boutique floor, cultivate relationships (clienteling) and execute personalized follow-up communications.
  • Achieve and exceed individual and store sales targets through consultative selling and product expertise.
  • Operate the point-of-sale (POS) system accurately, process transactions, handle cash and reconcile receipts.
  • Maintain elevated visual merchandising standards, ensuring product presentation aligns with brand directives.
  • Support stock management activities including receiving, replenishment, inventory counts and basic loss-prevention procedures.
  • Participate in store floor operations: fitting room management, returns/exchanges processing and client order fulfillment.
  • Contribute to store initiatives, seasonal campaigns and team briefings; assist with events and VIP appointments as required.

Qualifications

  • Demonstrable aptitude for luxury retail service and client relationship building.
  • Strong verbal communication and interpersonal skills with a polished, professional demeanour.
  • Numerical accuracy and experience handling transactions; trustworthy with cash and POS reconciliation.
  • Flexible availability including weekends, evenings and holiday trading periods.
  • Authorization to work in the United States (or country of hire) without sponsorship.

Skills

Clienteling Visual merchandising Point-of-sale (POS) operations Cash handling and reconciliation Upselling and consultative selling Inventory control and loss-prevention practices

Experience

Entry-level role; 0–2 years of retail or customer-facing experience preferred. Prior experience in luxury or premium fashion retail is advantageous but not mandatory; on-the-job training is provided.

Education

High school diploma or equivalent; vocational training in retail or customer service is a plus.

Workplace

The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.

Culture

Coach fosters a customer-centric, design-driven retail environment where attention to detail and personal service are paramount. The workplace emphasizes collaborative team dynamics, professional development and adherence to brand standards within an elevated boutique setting.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.