Coach Sales Associate

Location
Employment Full-Time
Seniority Entry-Level
Department Retail & Boutique Operations
Industry Fashion, Apparel & Leather Goods
Posted ✦ Today
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Coach — Sales Associate in Hsinchu, Taiwan. Front-line retail role delivering luxury omni-channel service and achieving sales targets.

Overview

Coach is an American luxury house renowned for its leather goods and accessories, with creative direction that emphasizes modern craftsmanship and accessible luxury. The brand is part of the Tapestry portfolio, a global house of fashion brands that foregrounds design-led product, omni-channel retail, and a commitment to inclusion and talent development across its maisons.

Role & Responsibilities

  • Serve as the front-line ambassador of the Coach brand, delivering elevated, personalized service in accordance with the Coach Guide to Style and Service.
  • Develop lasting client relationships through tailored styling, product expertise, and proactive follow-up to drive repeat purchase and client lifetime value.
  • Achieve individual and store sales targets through cross-selling, upselling and execution of personal sales plans.
  • Utilize mobile POS, clienteling tools and social selling (including short-form video) to capture client data and convert omni-channel demand.
  • Manage floor activity with high energy: engage multiple customers, adapt selling techniques to traffic and business priorities.
  • Execute daily store operations including cash wrap, inventory receiving and processing, replenishment and visual merchandising.
  • Process transactions efficiently (sales, returns, exchanges, online order pickups) while following POS and asset protection procedures.
  • Support inventory cycles and stockroom management: receive shipments, stock shelves and coordinate product movement.
  • Assist teammates across functional areas, contribute to training initiatives and participate in brand inclusion activities.
  • Maintain a clean, organized sales floor and stockroom and uphold all retail policies and loss-prevention protocols.

Qualifications

  • Minimum of 1 year of sales experience; luxury retail experience preferred.
  • Proven ability to meet sales KPIs and execute personal sales plans.
  • Comfort with technology used in retail: mobile POS, clienteling tools and common hardware (iPad/laptop).
  • Physical ability to perform retail duties (regularly lift 25 lb; occasionally up to 50 lb; climb, bend, kneel).
  • Strong verbal English proficiency for client interaction and team communication.
  • Flexible availability to work nights, weekends, peak seasons and public holidays.

Skills

mobile POS clienteling tools social selling platforms short-form video iPad laptop walkie-talkie POS operation clienteling and data acquisition skills visual merchandising inventory processing cash handling asset protection procedures

Experience

At least 1 year of sales experience, with prior luxury or premium retail experience strongly preferred.

Education

No formal degree required; a combination of education and retail sales experience will be considered.

Workplace

This position is based in Hsinchu, Hsinchu, Taiwan. Cerulean lists 3 open roles in Hsinchu, including 1 posted recently. The broader Hsinchu area accounts for 4 active listings on Cerulean, 1 of which are new. In Taiwan as a whole, Cerulean currently features 120 open positions, with 3 posted this week.

Culture

Coach emphasizes design-led retail and a customer-centric, collaborative workplace with an inclusive ethos embedded by its parent company, Tapestry. The retail environment is fast-paced and performance-driven, with ongoing training and brand initiatives to develop clienteling and digital selling capabilities.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Consultant», «Retail Sales Associate», «Style Advisor», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.