Coach Sales Associate

About Coach

Coach is a global fashion house known for leather goods, accessories and ready-to-wear, rooted in New York City and operating as part of the Tapestry portfolio. The brand emphasizes craftsmanship, modern design sensibility and an inclusive workplace culture within a larger group committed to equity and innovation.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering elevated, personalized luxury service in accordance with Coach Guide to Style and Service standards.
• Build and sustain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat purchases and loyalty.
• Achieve and exceed individual and store sales targets via cross-selling, upselling and execution of personal sales plans and KPIs.
• Operate mobile POS and process transactions efficiently, including purchases, returns, exchanges and online order pickups.
• Leverage clienteling tools, social selling platforms and short-form video to capture customer data, source new clients and support omnichannel sales.
• Perform daily operational tasks: cash wrap, inventory processing, replenishment, visual merchandising and receiving shipments.
• Maintain a clean, organized and fully stocked sales floor and stockroom while adhering to POS, retail policies and asset protection procedures.
• Support teammates across functional areas, foster a collaborative team environment and participate in brand initiatives and training programs.
• Adapt selling techniques to changing business needs, manage multiple customers on the floor and maintain a calm, professional demeanor under pressure.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience strongly preferred. Combination of education and experience will be considered.
• Experience operating POS systems and basic computer proficiency (iPad/laptop, Mobile POS); ability to read price/release sheets.
• Familiarity with clienteling and data acquisition practices; social media savvy and experience with live-stream shopping or video demos preferred.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), and to climb, bend, kneel and maneuver throughout sales floor and stockroom.
• Strong English language proficiency.

Skills

Experience

At least one year of retail sales experience is required; prior luxury retail or high-end clienteling experience is preferred. Experience using mobile POS, clienteling tools and social/live-stream selling is advantageous.

Education

High school diploma or equivalent; a combination of relevant education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach blends New York heritage with contemporary creativity and craftsmanship, operating within the Tapestry family that emphasizes inclusivity and professional development. The workplace prizes direct feedback, collaboration and a results-oriented mindset while investing in training and diversity initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.