Coach Sales Associate
Coach seeks a part-time Sales Associate in Houston, TX (Houston Galleria) to deliver luxury client service and drive omnichannel sales.
Overview
Coach is a heritage New York fashion house known for elevated leather goods and ready-to-wear. As a member of the Tapestry portfolio, Coach operates within a global house of brands that emphasizes creativity, craftsmanship and inclusive brand experiences. The employer emphasizes training, omnichannel retailing and a customer-centric approach consistent with luxury retail standards.
Role & Responsibilities
- Act as the front-line ambassador for the Coach brand, delivering elevated, personalized client experiences aligned with Coach Guide to Style and Service.
- Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat business.
- Drive sales performance through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans to meet KPIs.
- Sell across channels using mobile POS, clienteling tools and social selling (including short-form video and live-stream shopping); capture client data to grow the book of business.
- Perform daily operational tasks including cash wrap, efficient transaction processing (purchases, returns, exchanges, online pickups), inventory receipt and stockroom management.
- Support visual merchandising, replenishment and inventory cycles to ensure a well-presented, fully stocked sales floor.
- Maintain high energy on the floor, manage multiple customers simultaneously, and adapt selling techniques to evolving business needs.
- Follow retail policies, POS procedures and asset-protection protocols; assist teammates across functional areas and contribute to a collaborative team environment.
- Participate in brand initiatives, training programs and inclusion activities; accept feedback and maintain a calm, professional demeanor.
Qualifications
- Minimum of 1 year of sales experience; luxury retail experience preferred.
- Proven ability to use POS systems and mobile devices (iPad/laptop) for transactions and clienteling.
- Comfort with social selling and creating short-form video or live-shopping content (preferred).
- Physical ability to lift regularly up to 25 lbs (up to 50 lbs occasionally), climb, bend, kneel and maneuver within the sales floor and stockroom.
- Flexible availability including nights, weekends, peak seasons and public holidays.
- Strong English language proficiency.
Skills
Experience
At least 1 year of retail or sales experience; prior luxury retail experience and demonstrated success meeting individual sales targets preferred.
Education
High school diploma or equivalent; a combination of education and experience will be considered.
Workplace
This position is based in Houston, Texas, USA. Cerulean lists 48 open roles in Houston, including 9 posted recently. The broader Texas area accounts for 180 active listings on Cerulean, 21 of which are new. In USA as a whole, Cerulean currently features 3.477 open positions, with 1364 posted this week.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a creativity-driven, client-focused environment rooted in New York heritage and contemporary design. As part of Tapestry, the brand emphasizes inclusivity, development and collaborative team performance within an omnichannel luxury retail context.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.