Coach Sales Associate
- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 22, 2026
About Coach
Coach is a global American fashion house known for modern luxury leather goods and accessories. Part of the Tapestry portfolio, Coach combines heritage craftsmanship with contemporary design and a commitment to inclusivity and innovation across its global retail network.
Coach is hiring a Part-time Sales Associate in Hong Kong (Causeway Bay) to deliver luxury retail service and drive omni-channel sales.
Role & Responsibilities
- Act as a front-line ambassador for Coach, delivering elevated, personalized service that reflects the Coach Guide to Style and Service standards.
- Build and nurture client relationships through styling advice, product expertise and follow-up to convert interest into repeat business.
- Drive personal and store sales performance via cross-selling, upselling and tailored recommendations; develop and execute individual sales plans to meet KPIs.
- Leverage mobile POS, clienteling tools and social selling (including short-form video and live demos) to capture client data and facilitate omni‑channel transactions.
- Perform daily operational duties — process transactions (purchases, returns, exchanges, online pickups), manage inventory receipt and replenishment, and maintain merchandising standards.
- Maintain a well-organized, secure sales floor and stockroom, complying with POS procedures, asset protection and store policies.
- Support teammates across functional areas, foster a collaborative environment and participate in brand trainings and inclusion initiatives.
Qualifications
- Minimum 1 year of sales experience; prior luxury retail experience strongly preferred.
- Proven ability to work in a fast-paced retail environment and adapt selling techniques to business needs.
- Experience with POS operation and mobile POS; comfortable using iPad/laptop and walkie‑talkie; able to read price/release sheets.
- Social media savvy with familiarity or interest in live‑stream shopping, short‑form video content and social selling techniques (preferred).
- Strong English language proficiency; additional languages are a plus.
- Flexible availability, including nights, weekends and public holidays; able to meet peak seasonal demands.
Skills
Experience
At least 1 year of sales experience, preferably within luxury or premium retail; demonstrated track record meeting individual sales targets and delivering high‑level client service.
Education
No formal degree required; a combination of relevant education and retail experience will be considered.
Workplace
This position is based in Hong Kong, Hong Kong, China.
Culture
Coach emphasizes craftsmanship, contemporary design and an inclusive workplace ethos as part of the Tapestry family. The brand fosters collaboration, continual learning and engagement in diversity and inclusion initiatives across its retail teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Associate», «Luxury Sales Associate», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.