Coach Sales Associate

About Coach

Coach is an American luxury fashion house known for leather goods and accessible luxury ready-to-wear, operating globally as part of the Tapestry portfolio. The brand emphasises craftsmanship, contemporary design under its creative leadership, and omni-channel retailing; as an employer it blends a design-led heritage with a commercial, service-driven retail culture.

Role & Responsibilities

• Serve as the front-line ambassador of the brand, delivering elevated, personalized luxury service in accordance with Coach style and service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise and ongoing follow-up to drive repeat business.
• Achieve and exceed individual and store sales targets through cross-selling, upselling and tailored recommendations.
• Leverage mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and convert omni-channel traffic.
• Develop and execute personal sales plans and contribute to team KPIs.
• Execute daily store operations: process transactions (purchases, returns, exchanges, online pickups), perform cash wrap duties and asset-protection procedures.
• Support inventory flows including receiving shipments, stocking, replenishment and participation in inventory cycles.
• Maintain visual merchandising standards and keep sales floor and stockroom organised and presentation-ready.
• Assist teammates across functional areas, foster a collaborative environment, and participate in brand training and inclusion initiatives.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience strongly preferred.
• Proven experience operating POS systems and basic computer proficiency (iPad/laptop, Mobile POS).
• Ability to work a flexible schedule including nights, weekends, peak seasonal days and public holidays.
• Physical ability to lift regularly up to 25 lb and occasionally up to 50 lb; frequent climbing, bending and maneuvering on the sales floor and in the stockroom.
• Strong English language proficiency.
• Social-media savvy with experience in short-form video or live-stream shopping, clienteling and data acquisition is preferred.

Skills

Experience

At least one year of retail sales experience is required; candidates with prior luxury boutique experience, demonstrated clienteling success, and omni-channel selling exposure are preferred.

Education

High school diploma or equivalent; vocational retail, visual merchandising or hospitality training preferred. A combination of relevant education and experience will be considered.

Workplace

Culture

Coach fosters a creative, inclusive retail culture rooted in craftsmanship and modern American style. As part of the Tapestry family, the brand emphasises collaboration, development through training, and an inclusive environment that encourages personal expression and customer-centric service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.