Coach Sales Associate

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador and deliver elevated, personalized shopping experiences aligned with Coach service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion advice tailored to customer preferences
• Drive sales through strategic cross-selling, upselling, and product recommendations to meet individual and team KPIs
• Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video content) to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans; source new customers, maintain relationships, and follow up to close sales
• Process transactions efficiently including purchases, returns, exchanges, and online order pickups
• Execute daily operational tasks including cash wrap management, inventory processing, merchandise replenishment, and visual merchandising
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement throughout the store
• Maintain sales floor and stockroom cleanliness, organization, and compliance with retail policies and asset protection procedures
• Manage multiple customers simultaneously while maintaining high energy levels and adapting selling techniques to meet evolving business needs
• Foster a collaborative, trust-based team environment and participate in brand initiatives and training programs

Qualifications

• 1+ years of sales experience; luxury retail background preferred
• Proficiency with point-of-sale systems, mobile POS, and basic computer literacy (iPad, laptop)
• Demonstrated ability to work in a fast-paced retail environment with flexibility for nights, weekends, and peak seasons
• Ability to lift up to 25 lbs regularly and 50 lbs occasionally; capability to climb, bend, kneel, and navigate sales floor and stockroom areas
• Strong English language proficiency
• Knowledge of fashion trends and competitive retail landscape

Skills

Experience

1+ years of sales experience in any retail environment, with luxury retail background strongly preferred. Familiarity with fashion trends, competitive analysis, and omni-channel retail operations is advantageous.

Education

High school diploma or equivalent; additional education or fashion-related training considered an asset.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.