Coach Sales Associate

About Coach

Coach is a New York–born luxury fashion house renowned for its leather goods and contemporary accessories. The brand is part of Tapestry, Inc., a global house of brands that emphasizes creativity, accessible luxury, and inclusive culture. As an employer, Coach operates within Tapestry’s broader framework of people development, diversity and inclusion initiatives, and retail excellence.

Role & Responsibilities

• Serve as the front-line brand ambassador, delivering an elevated, personalized shopping experience in accordance with Coach style and service standards.
• Build and maintain long-term client relationships through tailored styling, product expertise and proactive follow-up to drive repeat business.
• Achieve individual and store sales targets through cross-selling, upselling and execution of personal sales plans and KPIs.
• Leverage mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data and convert opportunities.
• Process transactions (sales, returns, exchanges, online order pickups) efficiently while adhering to POS and asset-protection procedures.
• Perform daily operational tasks: receive and process inventory, replenish stock, maintain visual merchandising, and keep sales floor and stockroom organized.
• Support inventory cycles and loss-prevention procedures; assist teammates across functional areas as business needs dictate.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and adapt behaviors to maintain professional service standards.
• Work a flexible schedule including nights, weekends, peak seasons and public holidays; perform physical tasks such as lifting up to 50 lbs and navigating the sales floor and stockroom.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
• Proficient with POS operation and basic computer/device use (iPad/laptop, mobile POS); comfortable using walkie-talkies and reading price/release sheets.
• Strong English language proficiency required.
• Social media savvy with experience or interest in short-form video, live-stream shopping or video demos preferred.
• Ability to thrive in a fast-paced retail environment and adapt selling techniques to meet business needs.
• Willingness to work a flexible schedule and meet physical demands of the role (regularly lift 25 lbs, occasionally up to 50 lbs).

Skills

Experience

At least one year of retail sales experience is required; prior luxury or premium retail experience is strongly preferred.

Education

High school diploma or equivalent preferred; relevant retail, fashion or customer-service coursework is a plus. A combination of education and experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach combines New York creative energy with an inclusive, team-oriented retail culture shaped by Tapestry’s diversity and development priorities. The workplace emphasizes collaboration, customer focus and continuous learning, with clear expectations for performance and professional growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.