Coach Sales Associate

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While this position is no longer receiving submissions as of May 29, 2026, we invite you to explore further opportunities at Coach or browse all open roles.

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Location
HanoverMarylandUSA
Employment
Part-Time
Seniority
Entry-Level
Compensation
$15–24.25/hour
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
May 27, 2026

About Coach

Coach is a global fashion house founded in New York in 1941, specializing in luxury leather goods and accessories. Part of the Tapestry portfolio—a house of brands committed to innovation and inclusivity—Coach designs beautiful, crafted-to-last pieces informed by the vision of Creative Director Stuart Vevers and the inclusive spirit of its New York origins. The brand is dedicated to equity, diversity, and employee development within a global organization.

Coach Sales Associate III position in Hanover, Maryland. Luxury retail sales role combining personalized styling, omni-channel selling, and store operations. $15.00–$24.25/hr, part-time.

Role & Responsibilities

  • Represent Coach as a brand ambassador, adhering to Coach Guide to Style and Service standards
  • Build lasting client relationships through personalized styling, product expertise, and fashion advice
  • Drive sales through cross-selling, upselling, and tailored recommendations
  • Utilize mobile POS, clienteling tools, and social selling platforms including short-form video to capture customer data and encourage repeat purchases
  • Develop and execute personal sales plans; meet or exceed individual and team KPIs
  • Source new customers, maintain relationships, and follow up to close sales
  • Maintain high energy on sales floor, manage multiple customers simultaneously, and adapt selling techniques to business needs
  • Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
  • Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures
  • Process transactions efficiently including purchases, returns, exchanges, and online pickups
  • Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
  • Assist teammates across functional areas as required
  • Foster a collaborative, trust-based environment and encourage team performance
  • Participate in brand initiatives, training programs, and inclusion activities
  • Welcome feedback, adapt behaviors, and maintain calm, professional demeanor under pressure

Qualifications

  • 1+ years of sales experience (luxury retail preferred)
  • Knowledge of fashion trends and competitors
  • Experience with POS operation and basic computer proficiency (iPad, laptop, Mobile POS)
  • Walkie-talkie use and ability to read price/release sheets
  • Ability to work at fast pace and lift 25 lbs regularly (up to 50 lbs occasionally)
  • Ability to climb, bend, kneel, and maneuver sales floor and stockroom
  • Strong English proficiency

Skills

Point of Sale (POS) systems Mobile POS Clienteling tools Social selling platforms Short-form video creation and curation Customer relationship management Inventory management Visual merchandising Cross-selling and upselling Sales forecasting and KPI tracking

Experience

1+ years of sales experience, with luxury retail background preferred. Familiarity with fashion trends, competitor offerings, and the pace of retail environments required. Experience with live-stream shopping, video demonstrations, and clienteling systems is preferred.

Education

No specific educational requirement stated; a combination of education and professional experience will be considered.

Workplace

This position is based in Hanover, Maryland, USA, within easy reach of Baltimore.

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach cultivates an inclusive, courageous workplace grounded in creativity and customer focus. The brand emphasizes interpersonal savvy, learning agility, and drive for results, fostering a collaborative environment where employees are empowered to deliver exceptional service and contribute to ongoing brand evolution.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Client Advisor», «Brand Ambassador», «Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.