Coach Sales Associate
Coach is hiring a Sales Associate in Halton Hills, Ontario — deliver luxury omni-channel retail service and build client relationships at Coach.
Overview
Coach is an American luxury fashion house renowned for its leather goods and contemporary accessories, operating as part of the Tapestry portfolio of global lifestyle brands. The maison emphasizes craftsmanship, modern design, and accessible luxury, and benefits from Tapestry’s global retail infrastructure, development programmes, and commitment to inclusion and employee growth.
Role & Responsibilities
- Act as the front-line ambassador of the Coach brand, delivering elevated, personalized luxury service aligned with brand style and service standards.
- Build and sustain long-term client relationships through personalized styling, product expertise and proactive follow-up to drive repeat business and loyalty.
- Achieve individual and team sales KPIs through cross-selling, upselling, and tailored product recommendations; develop and execute personal sales plans.
- Operate omni-channel sales tools including mobile POS, clienteling platforms and social selling (short-form video and live demos) to capture client data and close sales.
- Perform daily store operations: process transactions (sales, returns, exchanges, online pickups), cash wrap duties, inventory receipt and replenishment, and visual merchandising tasks.
- Maintain a high-energy sales floor presence; manage multiple customers simultaneously and adapt selling techniques to evolving business needs.
- Support inventory cycles and asset protection procedures; keep sales floor and stockroom organized and stocked.
- Participate in brand initiatives, training programmes and inclusion activities; support teammates across functional areas and foster a collaborative, trust-based environment.
Qualifications
- Minimum 1+ years of sales experience; luxury retail experience strongly preferred.
- Proven competency with POS systems and basic computer devices (iPad, laptop) and familiarity with mobile POS workflows.
- Demonstrable clienteling and data-acquisition skills; social-media savvy with experience in short-form video or live-stream selling preferred.
- Ability to work a flexible schedule including evenings, weekends, peak seasons and public holidays.
- Physical ability to lift up to 25 lbs regularly (up to 50 lbs occasionally) and perform stockroom and floor tasks (climb, bend, kneel).
- Strong English language proficiency; combination of education and experience will be considered.
Skills
Experience
At least 1 year of sales experience; prior luxury or premium retail experience preferred and advantageous for clienteling and styling duties.
Education
High school diploma or equivalent; a combination of education and relevant retail experience will be considered.
Workplace
The successful candidate will be located in Halton Hills, Ontario, Canada, with easy access to Toronto.
Compensation
The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.
Culture
Coach cultivates a creative, inclusive workplace rooted in modern craftsmanship and client-focused retail excellence. As part of the Tapestry family, the brand emphasizes professional development, cross-brand collaboration, and initiatives that promote equity, diversity and employee well‑being.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Sales Associate», «Client Advisor», «Luxury Sales Consultant», «Retail Client Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.