Coach Sales Associate

About Coach

Coach is a global fashion house known for leather goods and ready-to-wear, operating as a member of the Tapestry portfolio. The brand combines contemporary design with accessible luxury and emphasizes craftsmanship, creativity, and inclusive brand experiences across its international retail footprint.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, adhering to brand style and service standards.
• Deliver elevated, personalized client experiences through styling, product expertise, and fashion advice.
• Drive sales performance by cross-selling, upselling, and executing individualized sales plans to meet KPIs.
• Capture client data and promote repeat business using mobile POS, clienteling tools, and social selling (including short-form video).
• Source new customers, follow up to close sales, and maintain long-term client relationships.
• Manage multiple customers on the sales floor while maintaining high energy and professional service standards.
• Complete daily store operations: cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receiving, replenishment, and visual merchandising.
• Maintain organized, clean, and stocked sales floor and stockroom while following retail policies and asset-protection procedures.
• Support inventory cycles and assist teammates across functional areas as required.
• Participate in brand initiatives, training programs, and inclusion activities; receive and act on feedback to improve performance.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience strongly preferred.
• Proven ability to operate POS systems and basic IT devices (iPad/laptop, mobile POS); comfortable with digital clienteling tools.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Strong English language proficiency.
• Physical ability to lift regularly up to 25 lbs (occasionally up to 50 lbs), climb, bend, kneel, and maneuver in sales floor and stockroom environments.
• Social‑media savvy with experience in live‑stream shopping or video demos is preferred.

Skills

Experience

Minimum of 1+ years in sales, with prior luxury retail experience preferred. Demonstrated track record of meeting individual sales targets and using digital clienteling or social selling tools is advantageous.

Education

High school diploma or equivalent; a combination of education and retail sales experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes creativity, inclusivity and a client-focused service ethos, reflecting its New York heritage and contemporary design perspective. As part of the Tapestry family, the workplace prioritizes diversity, collaboration and ongoing training to develop talent across retail and store leadership.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.