Coach Sales Associate

About Coach

Coach is a New York–born luxury fashion house known for leather goods and accessible luxury ready-to-wear. As a member of the Tapestry portfolio, Coach combines craftsmanship and contemporary design with a global retail footprint and a commitment to inclusion and innovation.

Role & Responsibilities

• Act as the front-line ambassador for the Coach brand, delivering service aligned with the Coach Guide to Style and Service standards.
• Build and sustain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat business.
• Achieve personal and store sales targets through cross-selling, upselling and tailored product recommendations; execute personal sales plans and meet KPIs.
• Leverage mobile POS, clienteling tools and social selling (including short-form video and live-streaming) to capture client data and convert sales across channels.
• Process transactions and omni‑channel services efficiently (purchases, returns, exchanges, online order pickups).
• Maintain high standards of visual merchandising, store presentation, inventory processing, replenishment and asset-protection procedures.
• Support inventory cycles: receive shipments, stock shelves, manage product movement and keep stockroom organized.
• Collaborate with teammates across functional areas, participate in brand initiatives and training, and foster a trust-based team environment.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience preferred. Combination of education and experience will be considered.
• Proven ability to meet sales targets and work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Proficiency operating POS systems and mobile devices (iPad/laptop/Mobile POS); comfortable using walkie‑talkies and reading price/release sheets.
• Ability to lift 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and maneuver on the sales floor and in the stockroom.
• Strong English language proficiency.
• Social media savvy and experience with short-form video, live-stream shopping or video demos preferred.

Skills

Experience

At least 1 year of retail sales experience is required; candidates with luxury retail background and demonstrated omni-channel or clienteling experience are preferred.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach blends New York heritage with contemporary creativity and a customer-first retail culture. As part of the Tapestry family, the brand emphasizes inclusivity, continuous learning and collaborative team performance across its global stores.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.