Coach Sales Associate

Overview

Coach is a global fashion house known for its leather goods and accessible-luxury ready-to-wear, founded in New York and now part of the Tapestry portfolio. The brand combines heritage craftsmanship with contemporary design under a creative leadership focused on storytelling and product durability. As a member of Tapestry, Coach benefits from the resources of a multi-brand luxury group committed to inclusion and innovation.

Role & Responsibilities

• Act as a front-line brand ambassador, delivering elevated, personalized luxury service in accordance with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise, and proactive follow-up to drive repeat purchases.
• Achieve individual and store sales targets through cross-selling, upselling and execution of personal sales plans; track and meet KPIs.
• Leverage mobile POS, clienteling tools and social selling (including short-form video) to capture client data and convert leads.
• Operate transactions efficiently (purchases, returns, exchanges, online order pickups) while maintaining service standards.
• Support daily operational activities: inventory processing, receiving shipments, replenishment, visual merchandising and cash wrap duties.
• Maintain an organized, stocked sales floor and stockroom; adhere to retail policies, POS procedures and asset-protection protocols.
• Adapt selling approach to business needs, manage multiple customers concurrently and sustain high energy on the sales floor.
• Participate in brand trainings and inclusion initiatives; foster a collaborative, trust-based team environment and support teammates as required.

Qualifications

• Minimum 1 year of retail sales experience; luxury retail experience strongly preferred.
• Proven ability to meet sales targets and execute personal sales plans; data-driven clienteling experience preferred.
• Proficiency using POS systems, mobile POS tools and basic computer devices (iPad/laptop).
• Comfortable with social selling, live-stream shopping or video demos and creating short-form content to engage clients (preferred).
• Ability to work a flexible retail schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift and move merchandise regularly (25 lbs frequently, up to 50 lbs occasionally) and perform physical stockroom duties.
• Strong English language proficiency.

Skills

Experience

At least 1 year of retail sales experience is required; prior experience in luxury retail, clienteling, and social or livestream selling is preferred.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach cultivates a creative, client-focused retail culture rooted in New York heritage and contemporary design. As part of the Tapestry family, the brand emphasizes inclusion, development and collaborative team performance within a fast-paced, results-driven retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.