Coach Sales Associate

About Coach

Coach is a global fashion house known for its leather goods and ready-to-wear, rooted in New York design and craftsmanship. The brand is part of the Tapestry portfolio, a global house of luxury labels; as an employer Coach emphasizes creativity, customer-centric service and inclusive talent development within a larger multi-brand organization.

Role & Responsibilities

• Serve as the front-line ambassador for Coach, delivering elevated, personalized luxury service in accordance with the Coach Guide to Style and Service.
• Build and sustain client relationships through styling, product expertise and proactive follow-up to drive repeat purchases and loyalty.
• Drive sales performance via cross-selling, upselling and execution of personal sales plans to meet or exceed individual and store KPIs.
• Operate mobile POS and process transactions (purchases, returns, exchanges, online pickups) efficiently and accurately.
• Use clienteling tools, social selling platforms and short-form video to capture customer data and convert digital engagement into sales.
• Support daily store operations: receive shipments, process inventory, replenish stock, maintain visual merchandising standards and assist with floor-to-stockroom product movement.
• Maintain excellent floor presence during peak periods, manage multiple customers, and adapt selling techniques to fluctuating business needs.
• Adhere to store policies, loss-prevention procedures and maintain a clean, organized salesfloor and stockroom.
• Participate in brand trainings, diversity and inclusion activities, and contribute to a collaborative, trust-based team environment.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience strongly preferred.
• Proven ability to use POS systems and basic computer devices (iPad/laptop); comfortable with Mobile POS and walkie-talkie communication.
• Demonstrable clienteling and data-acquisition skills; social media proficiency and experience with live-stream shopping or video demos preferred.
• Capacity to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and safely maneuver in a retail environment.
• Strong English language proficiency.

Skills

Experience

At least one year of retail or sales experience is required; candidates with prior luxury retail background and proven clienteling or social-selling experience are preferred.

Education

High school diploma or equivalent preferred; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach balances New York design heritage with accessible, modern luxury and is part of Tapestry’s global brand family. The workplace emphasizes creativity, customer focus and inclusion, encouraging employees to learn quickly, collaborate and contribute to high-performing retail teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.