Coach Sales Associate

Overview

Coach is a global American fashion house known for its leather goods and accessible luxury accessories. Headquartered in New York, Coach operates as part of the Tapestry portfolio, a group of global lifestyle brands; the maison emphasizes craft, contemporary design, and inclusive retail experiences.

Role & Responsibilities

• Act as the front-line ambassador for the Coach brand, consistently delivering elevated, personalized service aligned with Coach Guide to Style and Service standards.
• Build and nurture lasting client relationships through personalized styling, product expertise, and proactive clienteling to drive repeat purchases and long-term loyalty.
• Achieve individual and store sales targets through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans.
• Use mobile POS, clienteling tools and social selling (including short-form video and live-stream demos) to capture customer data and convert sales.
• Manage multiple customers on the sales floor while maintaining high energy, professionalism and adherence to service standards.
• Perform daily operational duties including cash-wrap transactions, returns/exchanges, online order pickups, inventory receiving, replenishment and basic visual merchandising.
• Maintain stockroom and sales floor organization, follow POS and asset-protection procedures, and support inventory cycles.
• Support teammates across functional areas, participate in brand initiatives and training, and contribute to a collaborative, trust-based team environment.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience strongly preferred. Combination of education and experience will be considered.
• Proven experience operating POS systems and basic computer proficiency (iPad/laptop, Mobile POS).
• Practical knowledge of clienteling and social commerce techniques (short-form video, live-stream shopping) is preferred.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly up to 25 lbs and occasionally up to 50 lbs; capability to climb, bend and maneuver in a sales-floor and stockroom environment.
• Strong English language proficiency.

Skills

Experience

At least 1 year of retail sales experience; prior luxury retail or fashion experience preferred. Experience using mobile POS, clienteling platforms and social selling tools is an advantage.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach blends New York design energy with a focus on craftsmanship and accessible luxury. As part of Tapestry, the brand promotes an inclusive workplace culture that values creativity, customer obsession and collaborative team development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.