Coach Sales Associate

About Coach

Coach is a New‑York‑born luxury fashion house renowned for its leather goods and contemporary American aesthetic. The brand operates globally as part of the Tapestry portfolio, a multi‑brand luxury group that emphasizes creative design, omni‑channel retailing and inclusive employee practices.

Role & Responsibilities

• Act as the front‑line ambassador for the Coach brand, delivering an elevated, personalized shopping experience in accordance with Coach service standards.
• Build and maintain lasting client relationships through styling advice, product expertise and proactive follow‑up to drive repeat business.
• Achieve individual and store sales targets through cross‑selling, upselling and execution of personal sales plans.
• Leverage mobile POS, clienteling tools and social selling platforms (including short‑form video) to capture customer data and convert interactions into sales.
• Manage floor activity with high energy—welcome multiple customers, prioritize service, and adapt selling techniques to business needs.
• Execute daily operational tasks including cash wrap procedures, transaction processing (purchases, returns, exchanges, online pickups), and adherence to asset protection policies.
• Support inventory cycles: receive shipments, process inventory, replenish stock and maintain an organized stockroom and sales floor.
• Contribute to visual merchandising standards and maintain product presentation consistent with brand guidelines.
• Participate in brand initiatives, training programs and inclusion activities to enhance product knowledge and selling capabilities.
• Assist teammates across functional areas as required and foster a collaborative, trust‑based team environment.
• Maintain professional composure, accept and act on feedback, and model company competencies such as customer focus and drive for results.
• Perform physical tasks required by the role, including lifting merchandise (regularly up to 25 lbs, occasionally up to 50 lbs), climbing, bending and kneeling.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience preferred.
• Proven experience operating POS systems and mobile POS devices; basic computer proficiency with iPad/laptop.
• Demonstrable clienteling skills and ability to capture customer data to drive repeat purchases.
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Physical ability to perform role duties (regular lifting of ~25 lbs, occasional lifts up to 50 lbs).
• Preferred: social media savvy with experience in live‑stream shopping or video demonstrations.

Skills

Experience

Minimum 1+ years of retail or sales experience; prior luxury retail experience and omni‑channel selling (including social/live‑stream) are strongly preferred.

Education

High school diploma or equivalent; further education in retail, merchandising or fashion is a plus. A combination of education and relevant experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach operates within the Tapestry family and promotes an inclusive, collaborative and customer‑centric culture that values creativity and results. The workplace emphasizes continuous learning, diversity and direct, actionable feedback to support employee development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.