Coach Sales Associate

About Coach

Coach is a global fashion house known for its leather goods and accessible luxury, operating as part of the Tapestry portfolio. The brand emphasizes modern craftsmanship, metropolitan design sensibilities, and a commitment to inclusivity and innovation within a global network of maisons.

Role & Responsibilities

• Serve as a frontline ambassador for Coach, delivering elevated, personalized luxury service in accordance with Coach style and service standards.
• Build and maintain lasting client relationships through expert styling, product knowledge, and tailored recommendations to drive loyalty and repeat business.
• Drive sales by cross-selling, upselling and executing personal sales plans to meet or exceed individual and store KPIs.
• Leverage Mobile POS, clienteling tools and social selling channels (including short-form video and live-stream shopping) to capture customer data and convert sales.
• Source new customers, follow up on leads, and close transactions including purchases, returns, exchanges and online order pickups.
• Execute daily store operations: cash wrap, inventory processing, replenishment, visual merchandising and asset-protection procedures.
• Support inventory cycles by receiving shipments, stocking merchandise and managing product flow between sales floor and stockroom.
• Maintain a high-energy sales floor presence, manage multiple customers, and adapt selling techniques to shifting business needs.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and demonstrate professional composure.
• Assist teammates in functional areas as required and contribute to a collaborative, trust-based team environment.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience strongly preferred; combination of education and experience will be considered.
• Proven POS operation experience and comfort using iPad/laptop Mobile POS systems; ability to read price and release sheets.
• Familiarity with clienteling tools, social selling platforms, short-form video and live-stream shopping; data acquisition skills preferred.
• Strong English communication skills.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly at least 25 lbs (occasionally up to 50 lbs), and to bend, kneel and maneuver within a sales floor and stockroom environment.

Skills

Experience

At least 1 year of sales experience is required; prior experience in luxury or fashion retail and demonstrated achievement against sales targets is preferred.

Education

High school diploma or equivalent; retail, fashion or customer service training is an asset; combination of education and practical experience accepted.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach operates within the Tapestry family and blends metropolitan creativity with a collaborative, inclusive workplace culture. The brand prioritizes professional development, diversity and a results-oriented yet supportive environment where feedback and learning are encouraged.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.